Note: The job is a remote job and is open to candidates in USA. Ascension is a leading nonprofit Catholic health system that empowers its associates to reimagine healthcare. The HR Shared Services Specialist will contribute to the HR central team, serving as an initial point of contact for HR inquiries and managing various associate lifecycle data transactions.
Responsibilities
- Contributes to the HR central team, displaying a strong ability to problem solve and quickly complete a variety of associate lifecycle data management transactions
- Serves as an initial point of contact for HR related inquiries (i.e. employee changes, benefits, compensation, payroll, polices & procedures)
- Handles inbound calls, cases, and on-line web chats to identify the associate's need, processes necessary transactions, and escalates issues as required
- Initiates outbound calls/contact for issue resolution and follow-up
- Adheres to all service level agreements (SLAs) established by HR Shared Services and appropriately documents case details and relevant information in the case management system
- Serves as primary support for associates and managers with Employee Self Service (ESS) and Manager Self Service (MSS) transactions
Skills
- High School diploma equivalency OR 1 year of applicable cumulative job specific experience required
- Required professional licensure/certification can be used in lieu of education or experience, if applicable
- 2+ years of HR or benefit call center experience
Benefits
- Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options
- Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance
- Time to recharge: pro-rated paid time off (PTO) and holidays
- Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
- Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
- Family support: parental leave, adoption assistance and family benefits
- Other benefits: optional legal and pet insurance, transportation savings and more
Company Overview
Answering God's call to bring health, healing and hope to all. It was founded in 1999, and is headquartered in St Louis, Missouri, USA, with a workforce of 10001+ employees. Its website is https://healthcare.ascension.org.