[Remote] Tier I SOC Analyst

Note: The job is a remote job and is open to candidates in USA. CyberClan is focused on providing top-notch cyber security operations, and they are seeking a Tier I SOC Analyst to join their team. The role involves monitoring and assessing security events, managing security tools, and responding to malicious activities in a 24/7 operational environment. Responsibilities • Monitor and identify cyber security threats and SIEM alerts that pose, or may pose, a risk to clients • Triage alerts across a wide range of security controls and determine urgency, escalating to Tier 2 where appropriate • Ensure investigation steps are clearly documented and escalated accurately when required • Provide Tier 1 resolution for basic security incidents, including initial reporting, follow‑ups, and requests for further information or action • Communicate directly with CyberClan customers regarding security incidents, emerging threats, and related matters • Produce and maintain documentation relevant to the SOC and the role • Contribute to continual improvement of the SOC knowledge base • Collaborate with CyberClan’s global teams during incident response activities • Support research into global security events, issues, and trends, producing advisories for customers where relevant • Manage and configure security monitoring tools • Investigate intrusion attempts and conduct in‑depth exploit analysis • Perform cyber threat research and analysis to strengthen network security • Assist in defining, testing, and operating new processes or technologies introduced to the SOC • Provide analytical insights on client network traffic patterns relating to malware and other threats • Manage and update service requests and incidents to ensure Service Level Agreements (SLAs) are met • Continuously develop technical and personal skills and support the development of colleagues • Proactively contribute to business KPIs • Adhere to all Information Security and company policies • Engage with strategic incident response and threat intelligence partners • Undertake additional responsibilities, training, and tasks as reasonably requested by line management • Conduct periodic assurance reviews and produce associated reports • Participate in internal security awareness initiatives and training programme Skills • Bachelor's degree in a relevant field (e.g., Computer Science, Information Technology, Cyber Security) or equivalent professional experience • Security+ or equivalent certification (e.g., CompTIA CySA+, GSEC) • ITIL Foundation certification • Experience using SOC tooling to identify and analyse threats • Familiarity with collaboration tools • Strong analytical mindset and structured approach to problem‑solving • Willingness to share expertise and support team knowledge growth • Understanding of IT systems, networking, and the wider threat landscape, including: Network fundamentals (OSI model, TCP/IP, DNS, HTTPS, firewall logs), Cloud platforms (AWS, Google Cloud, Azure), Active Directory, Group Policies, PowerShell, Endpoint protection technologies (AV, web filtering, ATP, encryption), IDS/IPS systems, SIEM platforms • MUST HAVE US Citizen • Previous SOC analysis experience is advantageous • SOAR experience is an advantage • Understanding of malware capabilities, attack vectors, and impacts Company Overview • CyberClan is an IT company that provides consultation and cyber-security services for all business enterprises. It was founded in 2006, and is headquartered in Vancouver, British Columbia, CAN, with a workforce of 51-200 employees. Its website is https://cyberclan.com/.