Note: The job is a remote job and is open to candidates in USA. GovCIO is currently hiring for a User Experience (UX) Analyst to support a portfolio of VA digital health products, focusing on telehealth. The role involves executing user-centered design and validation activities in collaboration with various stakeholders to enhance usability and workflow alignment for Veterans and clinical users.
Responsibilities
- Support UX execution for an assigned product portfolio, partnering with PMs, UI Designers, SMEs, and stakeholders
- Develop task-based UAT scenarios and success criteria aligned to user workflows and release objectives
- Support and facilitate UAT sessions, including preparation, observation, synthesis of findings, and recommendations
- Conduct or support lightweight user touchpoints such as usability sessions, feedback reviews, and validation activities
- Translate user insights and UX guidance into product-specific flows, interactions, and recommendations
- Partner with UI Designers to ensure designs align with user needs, workflows, and usability best practices
- Support iterative improvements based on user feedback, UAT findings, HCD input, and stakeholder feedback
- Support UX and usability improvements for telehealth and virtual care workflows, informed by operational context and end-user feedback
- Identify and escalate usability risks, insights, and opportunities to PMs and the UX Lead
- Participate in accessibility and usability forums supporting continuous product improvement
- Contribute to product recommendations that improve user adoption, workflow fit, and experience quality
Skills
- Bachelor's degree and 5+ years of experience or commensurate experience
- 3–6 years of relevant UX, usability, product design, or related experience
- Experience supporting usability evaluations, task-based testing, or user-centered product validation
- Experience collaborating with product managers, designers, and developers
- Understanding of user-centered design principles and workflow-based design thinking
- Strong written, analytical, facilitation, and communication skills
- Experience supporting healthcare, telehealth, or government digital products
- Experience supporting UAT planning or facilitation
- Experience with wireframes, prototypes, or interaction design artifacts
- Familiarity with accessibility principles and inclusive design
- Experience working within Agile product teams
- Knowledge of clinical workflows and healthcare operational processes preferred
- Experience supporting the Department of Veterans Affairs or familiarity with VA systems preferred
- Experience with VA Telehealth operations, workflows, and tools (including virtual care platforms) strongly desired
Company Overview
GovCIO is a business consulting firm that focuses on cyber security, digital, data, management and mission services, and IT services. It was founded in 2010, and is headquartered in Fairfax, Virginia, USA, with a workforce of 1001-5000 employees. Its website is https://govcio.com.