Note: The job is a remote job and is open to candidates in USA. ICF is a global advisory and technology services provider, seeking a UX Designer to support the design and evolution of federal websites and digital products. The role involves contributing to user-centered design, collaborating within Agile teams, and ensuring compliance with federal standards.
Responsibilities
- Contribute to the modernization of legacy systems through user-centered applications, by applying human-centered design principles across the full product lifecycle
- Translate complex business processes, technical constraints, and mission requirements into intuitive UX/UI solutions for enterprise users (e.g., personnel vetting, adjudication workflows)
- Design end-to-end user experiences including:
- User flows, wireframes, interactive prototypes and high-fidelity UI designs and specifications
- Ensure alignment with federal UX/UI standards, including Section 508 accessibility and system-specific design systems (e.g., NBIS UI/UX Playbook)
- Support and participate in usability testing by observing representative users performing key workflows and capturing qualitative insights
- Collaborate with product teams to validate concepts and inform iterative design improvements
- Translate research findings into actionable design updates that improve usability, efficiency, and user satisfaction
- Support implementation of UX measurement tools to track user behavior and feature usage
- Analyze UX metrics (e.g., task success, feature adoption, workflow completion) to inform design decisions and continuous improvement
- Contribute to reporting on user experience outcomes to guide product prioritization and roadmap decisions
- Work within Agile (SAFe) delivery teams to design iteratively alongside developers, product owners, and engineers
- Collaborate in sprint planning, design reviews, and program increment (PI) demos to ensure UX is integrated into delivery
- Ensure designs are feasible within CI/CD pipelines and align with system architecture and technical constraints
- Apply and contribute to shared UI components, patterns, and design systems to ensure consistency across enterprise applications
- Support integration with common services and platforms to promote interoperability and standardized user experiences
- Produce clear UX/UI documentation, including design specifications, interaction patterns, and user guidance
- Support development of training materials and user-facing documentation to enable system adoption
- Incorporate user feedback and support insights into ongoing UX enhancements
Skills
- Active Secret security clearance, with eligibility to obtain and maintain a Top Secret clearance
- 2+ years of professional experience in user experience design, interaction design, or a closely related field
- MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply
- Top Secret security clearance
- Bachelor's degree in related field
- Experience designing for complex, multi-step workflows or enterprise applications
- Working knowledge of Figma for design and prototyping
- Strong collaboration skills across cross-functional teams (design, engineering, product)
- Ability to communicate design decisions clearly and adapt based on feedback
- Experience working on federal or highly regulated systems (e.g., DoD, security, or identity platforms)
- Exposure to the U.S. Web Design System (USWDS) and federal accessibility standards
- Experience collaborating with developers in Agile or iterative delivery environments
- Familiarity with UX analytics and behavioral measurement tools
- Experience supporting modernization of legacy systems into cloud-based platforms
Benefits
- Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process.
- We will consider for employment qualified applicants with arrest and conviction records.
- At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge.
- If such an accommodation is needed, candidates are instructed to contact us in advance at [email protected]. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.
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