Note: The job is a remote job and is open to candidates in USA. Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management, empowering brands to deliver extraordinary experiences at scale. The VP of Global Field Operations will be responsible for leading regional execution and operational discipline, ensuring the global go-to-market strategy translates into high-performance activity across various regions.
Responsibilities
- Own the design and execution of the global operating cadence, establishing a consistent rhythm of the business through structured health assessments, performance reviews, and targeted remediation actions
- Own the global weekly, monthly, and quarterly sales forecasting process, ensuring high accuracy and transparency across all geographic regions (Americas, EMEA, APJI)
- Establish and monitor global standards for pipeline creation, coverage, and conversion. Implement rigorous 'inspection' cadences to identify risks and opportunities early in the sales cycle
- Drive regional adherence to the Annual Operating Plan (AOP), ensuring that bookings targets are met within the defined Sales/GTM cost envelope
- Lead the field implementation of the 'Pod' structure, ensuring efficient ratios between quota carriers and non-quota carriers (Sales, Services, and Renewals)
- Implement active performance management frameworks at the field level, using data to drive accountability and identify top-tier vs. underperforming units
- Directly monitor and improve 'Productivity per AE' by identifying and removing friction in the localized sales process
- Act as the primary field champion for the standardized Customer Engagement Lifecycle (CEL). Own the field sales processes, practices and workflows that cross-functionally deliver successful sales outcomes
- Standardize sales methodologies (e.g., MEDDPICC, Value Selling) across global theaters to ensure a common language and predictable outcomes
- Partner with the Strategy & Planning team to ensure Sales Compensation plans are effectively driving the desired behaviors in the field. Provide real-time feedback on the efficacy of incentives
- Oversee the annual and mid-year territory carving and quota distribution process, ensuring equitable and optimized coverage across all segments and regions
- Enable the field to execute the 'Partner-Led' revenue strategy, ensuring regional Sales Operations support Tech, ISV, and Service partner involvement in deals
- Drive operational focus on Professional Services and Managed Services attach rates during the deal cycle to improve customer success and outcome-based expansion
- Work closely with Deal Operations to ensure high-velocity, high-integrity deal structuring. Ensure regional teams are following global pricing and packaging standards, especially regarding new consumption-based pricing models
- Continuously identify regional bottlenecks in the 'Quote-to-Cash' process and partner with the Director of Strategic Programs to implement scalable solutions
- Directly manage and mentor regional operations leaders in the Americas, EMEA, and APJI, fostering a culture of excellence and making RevOps a 'career destination.'
- Serve as a lead change agent, modeling the use of new AI-guided tools and processes in daily work to encourage field adoption
Skills
- Experience in a leadership role within a $1B SaaS business
- Proven track record in global sales execution and forecasting
- Ability to design and execute global operating cadences
- Experience in managing sales forecasting processes with high accuracy
- Strong understanding of pipeline health and standards for pipeline creation
- Experience driving adherence to Annual Operating Plans (AOP)
- Ability to lead the implementation of the 'Pod' model in field operations
- Experience in performance management frameworks at the field level
- Ability to monitor and improve productivity metrics for Account Executives (AEs)
- Experience in executing standardized Customer Engagement Lifecycles
- Ability to standardize sales methodologies across global theaters
- Experience partnering with Strategy & Planning teams on Sales Compensation plans
- Ability to oversee territory carving and quota distribution processes
- Experience enabling field execution of Partner-Led revenue strategies
- Ability to drive operational focus on Professional Services and Managed Services attach rates
- Experience working closely with Deal Operations for deal structuring
- Ability to identify and reduce bottlenecks in the Quote-to-Cash process
- Experience managing and mentoring regional operations leaders
- Ability to model the use of new AI-guided tools and processes
Benefits
- Discretionary bonus plan
- Commission plan
- Equity plan
- 401k plan with 100% vested company contributions
- Flexible paid time off
- Holidays
- Generous caregiver and parental leaves
- Life and disability insurance
- Health benefits including medical, dental, vision, and prescription drug coverage
- Voluntary healthcare coverage in countries where applicable
- Paid time off to recharge and spend time with loved ones
- Open Mentoring Program
Company Overview
Sprinklr provides enterprise software for customer experience management. It was founded in 2009, and is headquartered in New York, New York, USA, with a workforce of 1001-5000 employees. Its website is http://www.sprinklr.com.Company H1B Sponsorship
Sprinklr has a track record of offering H1B sponsorships, with 16 in 2025, 9 in 2024, 13 in 2023, 12 in 2022, 16 in 2021, 12 in 2020. Please note that this does not guarantee sponsorship for this specific role.