Note: The job is a remote job and is open to candidates in USA. Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management, empowering brands to deliver extraordinary experiences at scale. The VP of Global Field Operations will oversee global sales execution, forecasting, and operational discipline, ensuring the GTM strategy is effectively implemented across various regions.
Responsibilities
- Global Sales Execution & Forecasting
- Global CRO Operating Cadence: Own the design and execution of the global operating cadence, establishing a consistent rhythm of the business through structured health assessments, performance reviews, and targeted remediation actions
- Forecast Management: Own the global weekly, monthly, and quarterly sales forecasting process, ensuring high accuracy and transparency across all geographic regions (Americas, EMEA, APJI)
- Pipeline Health: Establish and monitor global standards for pipeline creation, coverage, and conversion. Implement rigorous "inspection" cadences to identify risks and opportunities early in the sales cycle
- AOP Alignment: Drive regional adherence to the Annual Operating Plan (AOP), ensuring that bookings targets are met within the defined Sales/GTM cost envelope
- Operationalizing the "Pod" Model & Productivity
- Pod Scaling: Lead the field implementation of the "Pod" structure, ensuring efficient ratios between quota carriers and non-quota carriers (Sales, Services, and Renewals)
- Performance Management: Implement active performance management frameworks at the field level, using data to drive accountability and identify top-tier vs. underperforming units
- AE Productivity: Directly monitor and improve "Productivity per AE" by identifying and removing friction in the localized sales process
- Field Adoption of Customer Engagement Standards
- Customer Engagement Lifecycle Execution: Act as the primary field champion for the standardized Customer Engagement Lifecycle (CEL). Own the field sales processes, practices and workflows that cross-functionally deliver successful sales outcomes
- Methodology Consistency: Standardize sales methodologies (e.g., MEDDPICC, Value Selling) across global theaters to ensure a common language and predictable outcomes
- Strategic Planning & Compensation Interlock
- Compensation Feedback Loop: Partner with the Strategy & Planning team to ensure Sales Compensation plans are effectively driving the desired behaviors in the field. Provide real-time feedback on the efficacy of incentives
- Territory & Quota Management: Oversee the annual and mid-year territory carving and quota distribution process, ensuring equitable and optimized coverage across all segments and regions
- Partner & Services Integration
- Partner-Led Motion: Enable the field to execute the "Partner-Led" revenue strategy, ensuring regional Sales Operations support Tech, ISV, and Service partner involvement in deals
- PS/MS Attach Rates: Drive operational focus on Professional Services and Managed Services attach rates during the deal cycle to improve customer success and outcome-based expansion
- Deal Desk & Commercial Rigor
- Commercial Discipline: Work closely with Deal Operations to ensure high-velocity, high-integrity deal structuring. Ensure regional teams are following global pricing and packaging standards, especially regarding new consumption-based pricing models
- Friction Reduction: Continuously identify regional bottlenecks in the "Quote-to-Cash" process and partner with the Director of Strategic Programs to implement scalable solutions
- Leadership & Organizational Maturity
- Global Team Leadership: Directly manage and mentor regional operations leaders in the Americas, EMEA, and APJI, fostering a culture of excellence and making RevOps a "career destination."
- Change Agency: Serve as a lead change agent, modeling the use of new AI-guided tools and processes in daily work to encourage field adoption
Skills
- Experience in a leadership role within a $1B SaaS business
- Proven track record in global sales execution and forecasting
- Ability to design and execute global operating cadences
- Experience in managing sales forecasting processes with high accuracy
- Expertise in pipeline health management and risk identification
- Experience driving adherence to Annual Operating Plans (AOP)
- Ability to implement and scale the 'Pod' model in field operations
- Experience in performance management frameworks at the field level
- Ability to monitor and improve productivity metrics for Account Executives (AEs)
- Experience in executing standardized Customer Engagement Lifecycles
- Ability to standardize sales methodologies across global theaters
- Experience partnering with strategy and planning teams on sales compensation
- Ability to manage territory carving and quota distribution processes
- Experience enabling partner-led revenue strategies
- Ability to drive operational focus on Professional Services and Managed Services attach rates
- Experience ensuring commercial discipline in deal structuring
- Ability to identify and reduce bottlenecks in the Quote-to-Cash process
- Experience in leading and mentoring regional operations leaders
- Ability to serve as a change agent in adopting new tools and processes
Benefits
- Discretionary bonus plan
- Commission plan
- Equity plan
- 401k plan with 100% vested company contributions
- Flexible paid time off
- Holidays
- Generous caregiver and parental leaves
- Life and disability insurance
- Health benefits including medical, dental, vision, and prescription drug coverage
- Voluntary healthcare coverage in countries where applicable
- Paid time off to recharge and spend time with loved ones
- Open Mentoring Program
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