Residential Account Manager

Description

 

BASIC JOB SUMMARY:

The Residential Account Manager will be responsible for selling our fiber optic internet packages to new and existing customers entirely over the phone. Must be a self-starter with excellent communication skills who can explain the benefits of fiber technology, overcome objections, and achieve sales targets in a fast-paced, competitive environment.  

 

ESSENTIAL JOB FUNCTIONS:

 The essential job functions and duties described below may not be the only requirements of the position.  It may be necessary to follow other instructions or perform other related duties required by the company.

 

• Responsible for growing, servicing, and retaining a residential customer base in a fast paced and competitive environment
• Responsible for selling into fringe market areas to expand and grow residential bases 
• Initiate and manage sales conversations through outbound and inbound calls to potential and existing customers 
• Stay abreast of company products and industry trends to best meet the needs of the customer 
• Listen to customer needs and recommend tailored fiber internet plans and add-on services that address their specific requirements 
• Address customer questions, concerns, and objections in a professional and persuasive manner 
• Accurately document all customer interactions, sales activities, and relevant information using the company's CRM software
• Interact with customers to build relationships that promote satisfaction in TEC brands and products leading to referrals 
• Research, prepare, and present solutions for residential customers that would include, but not be limited to voice, data, and wi-fi management  
• Coordinate and assist with Sales and Customer Experience to ensure the satisfaction and security of customers
• Demonstrate willingness to remain flexible in work scheduling to achieve necessary call results
• Serve as a team player working well with customers, business sales team, and other departments within TEC’s organization 

 

OTHER JOB FUNCTIONS:

•  Special projects as requested by the Sales Operations Manager

 

Requirements

 

Job Qualifications:

 Education/Experience - A high school diploma or equivalent is required; however, a two-year associate degree from a junior college is preferred.  A minimum of one (1) year of computer experience and experience in Microsoft Office applications is preferred.  Proven experience in telesales, telemarketing, or inside sales role, preferably within the telecommunications or technology sector.  

 

Knowledge/Skills/Abilities - Exceptional verbal communication skills and a compelling phone presence. Strong persuasive and negotiation skills, with a track record of closing sales. Ability to work independently and manage time effectively to maximize call volume and sales opportunities. Requires excellent written and verbal skills. 

Summary

TEC is a communications company with a vision of connecting customers to the world and strengthening the communities we serve. As a family owned and operated business, we value your success and personal growth within the company.  We strive to strengthen employees, build customer relationships, expand our fiber network, and increase profitability so that we can reinvest in our employees, company, and communities that we serve.  As a Residential Account Manager, you’ll join an elite team that is connecting rural Americans with dedicated fiber broadband services.

 

With over 100 years in business, TEC is an established innovative communications leader. In the early to mid-1900s, TEC connected countless people to the telephone for the first time. And today, we are accelerating access to high-quality, reliable internet solutions for communities that need it most. With offices in Mississippi, Alabama, Tennessee, and Louisiana, we are playing a major role in the largest internet infrastructure buildout in the history of our country, and you can be a part of this exciting time.

 

TEC provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, gender, age, sexual orientation, gender identity,  or disability, or any other category protected by applicable Federal, State, or local laws, except where age and gender are essential bona fide occupational requirements, or where disability is a bona fide occupational disqualification.  Furthermore, Equal Employment Opportunity will be provided for qualified disabled veterans and veterans of the Vietnam Era as well as other protected veterans. TEC is committed to the idea that all employees must be treated with dignity and respect.  Each and every employee is expected to help maintain a nondiscriminatory workplace.