Position purpose - Responsibilities/Duties/Functions/Tasks
The purpose of this position is to exercise complete responsibility for the immediate branch as well as any satellite branches within the branch manager’s supervision. These responsibilities include directing, coordinating, and monitoring all sales, branch operation, and personnel development activities to create a business operation that increases sales, profitability, market share, and customer and employee satisfaction.
- Assesses local market conditions, identifies current and prospective sales opportunities, and develops forecasts, financial objectives, and business plans for the branch
- Has at least 2+ years of sales and Mortgage Experience
- Analyzes and exercises independent judgment and discretion in advancing PRMI’s business objectives and the interests of PRMI’s customers regarding significant financial decisions
- Develops, implements, and maintains sales and profitability plans according to account management principles
- Carries out major assignments affecting business operations of the employer or the employer’s customers
- Performs the following tasks in completion of major assignments if the branch manager is a loan originator:
- collects and analyzes information regarding the customer’s income, assets, investments, or debts
- analyzes applicant data, credit, and collateral property value
- determines which financial products best meet the customer’s needs and financial circumstances
- provides advice to the customer regarding the advantages and disadvantages of available financial products
- markets, services, or promotes the employer’s financial products
- Directs all operational aspects of the branch which include distribution operations, customer service, human resources, administration, and sales in a manner that supports reaching the profitability goals
- Ensures that all areas of work performance or departments are properly staffed and directed
- Provides training, coaching, development, and motivation to bring out the best in each team member
- Takes on the responsibility for the orientation and evaluation of all employees
- Oversees branch financial management
- Recommends desirable changes in the policies and goals of the branch and the organization
- Assists managers in developing branch and organizational objectives as well as budgets
- Communicates effectively with other branches and senior managers concerning effective practices, competitive intelligence, business opportunities, and needs
- Addresses customer and employee satisfaction issues promptly
- Manages the branch by following high ethical standards and complying with all government regulations
- Maintains and enforces personnel policy
- Regularly evaluates the effectiveness of the branch operation to ensure policies are being observed and the profitability goals of the branch, division, and organization are being achieved
- Takes prompt corrective action as needed
- Increases personal knowledge and expertise in business, appropriate technology, etc.
- Follows company policies and procedures
- Performs other duties as assigned
Qualifications
- Basic reading, writing, and arithmetic skills are required with a strong attention to detail
- Strong communication skills, both written and oral
- Ability to effectively and professionally handle difficult situations that may arise when working with branches/divisions
- Ability to multi-task
- Knowledge of Microsoft Excel and Microsoft Word
- Familiarity with Accounting terms and procedures (e.g. debits, credits, General Ledgers, etc.)
Preferences
- Typing Speed of 50 wpm
- Reporting Skills, Administrative Writing Skills, Microsoft Office Skills, Managing Processes, Organization, Analyzing Information , Professionalism, Problem Solving, Supply Management, Inventory Control, Verbal Communication
Company Conformance Statement
In the performance of assigned tasks and duties all employees are expected to conform to the following:
- Review and adhere to policies and guidelines contained within the Employee Handbook, including privacy and information security guidelines.
- Act within delegated authorities and adheres to applicable policy and procedures associated with such authorities.
- Contribute to establishing a respectful workplace where diversity is critical to innovation and growth.
- Ensure every action and decision is aligned with PRMI values.
- Partner with your management team to understand performance expectations and measurements. Effectively utilize feedback and coaching opportunities while seeking to learn and develop within your role at PRMI.
- Realize team synergies through networking and partnerships across PRMI.
- Embrace change; act as advocate and role model, promoting an approach of continuous improvement.
- Maintain a high standard of customer care while actively listening to customers in an effort to understand their views and needs. Take ownership of problems and issues, taking into consideration the breadth of PRMI competencies in providing solutions.
- Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
- Work effectively as a team contributor on all assignments.
- Perform quality work within deadlines.
- Respect client and employee privacy.
Work Requirements
Each employee must be able to communicate clearly and effectively, utilize a computer, maintain a work schedule, and effectively perform in an office setting. To maintain and ensure secure privacy of borrower (and other protected) information, an essential function of this job may require physical attendance in a defined office space. (i.e. branch or corporate office location). Employment with PRMI requires compliance with and adherence to all applicable mortgage and fair lending laws and regulations as well as PRMI policies. The ability to work extended hours may be required.
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.