Kind Lending is seeking a visionary Retail Divisional Leader (East and West Division Positions available) to lead and scale our Retail Channel. This executive leader will have full accountability for the division’s strategy, financial performance, sales growth, and operational execution. The Retail Divisional Leader will be responsible for driving sustainable growth, profitability, and market expansion across Kind Lending’s retail platform.
This role requires a proven mortgage executive with deep experience leading large-scale retail sales organizations, managing complex financial performance structures, and building high-performing leadership teams.
At Kind Lending, we are more than a mortgage company—we are a purpose-driven organization grounded in kindness, accountability, and innovation. Led by a veteran executive team, Kind Lending is one of the fastest-growing mortgage companies in America.
As a Retail Divisional Leader, You Will
- Be a Foundational Leader: Serve as a driving force behind the continued growth and evolution as we level up Kind Lending’s retail channel, with the authority to shape strategy, structure, and execution across the division.
- Lead at Scale: Oversee regional, area, and branch leadership teams, ensuring alignment with corporate objectives while empowering leaders to perform at the highest level.
- Create Lasting Impact: Align business performance with Kind Lending’s mission to positively impact employees, customers, and communities.
- Champion Culture: Model and reinforce Kind Lending’s values, fostering a culture of trust, accountability, collaboration, and excellence.
- Be Rewarded for Results: Participate in competitive compensation, performance-based incentives, and long-term growth opportunities aligned with channel success.
Key Responsibilities
Executive & Strategic Leadership
- Establish and execute the long-term vision, strategy, and operating plan for the Retail Channel in alignment with Kind Lending’s overall business objectives.
- Drive scalable growth initiatives across retail production, recruiting, geographic expansion, and operational efficiency.
- Partner with the Chief Production Officer and executive leadership to influence company-wide strategy and production priorities.
Financial & Performance Accountability
- Maintain full financial and performance accountability for the Division, including revenue growth, expense management, margin optimization, and profitability outcomes.
- Develop and manage forecasts, budgets, and performance dashboards to ensure financial discipline and transparency.
- Identify opportunities to improve efficiency, scalability, and return on investment across the division.
Sales Growth & Market Expansion
- Lead retail sales strategy, including market penetration, branch and team expansion, and production growth initiatives.
- Oversee senior retail sales leadership and regional executives to ensure consistent execution, accountability, and performance.
- Monitor market trends, competitive dynamics, and consumer behavior to drive innovation and sustainable growth.
Talent, Recruiting & Leadership Development
- Build, mentor, and retain a high-performing retail leadership team, including Regional, Area, and Branch Managers.
- Partner with recruiting and onboarding leadership to attract, develop, and retain top retail production talent.
- Establish clear performance expectations, leadership scorecards, accountability frameworks, and succession planning.
Stakeholder & Cross-Functional Leadership
- Serve as an executive ambassador for Kind Lending with retail partners, referral sources, and industry stakeholders.
- Collaborate cross-functionally with Operations, Marketing, Compliance, Finance, Capital Markets, and Technology to ensure seamless retail execution.
- Champion process improvement and innovation that enhances the loan officer, partner, and consumer experience.
Reporting, Governance & Risk Management
- Provide regular executive-level reporting to the Chief Production Officer on retail channel performance, risks, opportunities, and strategic initiatives.
- Ensure compliance with regulatory, operational, and corporate governance standards across all retail operations.
- Identify and proactively manage operational, financial, and reputational risk within the retail channel.
Qualifications
- 12+ years of mortgage industry experience with significant time in senior retail leadership or divisional executive roles.
- Demonstrated success leading large-scale retail channels with financial, operational, and production accountability.
- Strong strategic, financial, and analytical acumen with the ability to translate vision into disciplined execution.
- Exceptional leadership, communication, and influence skills across executive, peer, and frontline leadership levels.
- Proven ability to scale retail organizations in fast-growth, performance-driven environments.
- Strong alignment with Kind Lending’s mission, values, and commitment to customer and employee experience.
Work Authorization
Must be able to verify identity and employment eligibility to work in the U.S. without visa sponsorship.
Pay Disclosure
Compensation includes a competitive base salary starting at $140,000 plus performance-based incentives, overrides, and long-term growth opportunities. Actual compensation will be determined based on experience, scope, market conditions, and business needs. Compensation ranges are subject to change.
Other Duties
This job description is not intended to be all-inclusive. The Retail Divisional Leader may perform additional related duties as assigned to meet organizational needs.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a keyboard; and to verbally communicate to exchange information. VISION: See in the normal visual range with or without correction. HEARING: Hear in the normal audio range with or without correction.
Kind Lending is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to race, religion, creed, color, orientation, gender, age, national origin, veteran status, disability status, marital status, sexual orientation, gender identity, or gender expression.
***For your security, Kind Lending will only contact you from email addresses ending in kindlending.com. Emails from any other domain should be treated as suspicious and may be phishing attempts.
#LI-Remote