Experienced Technical Customer Experience Representative – Hybrid Work Model, Richmond, VA
**Rewritten Job Description:**
Join arenaflex's High-Tech Home Security Team as a Technical Customer Experience Representative
At arenaflex, we're passionate about protecting the life you've built and creating a culture that cares just as deeply about the career you're building. Our no-ego culture of collaboration and innovation offers big opportunities for those seeking their next challenge, and the chance to make a huge impact on the lives of all those that we protect.
About arenaflex
arenaflex is a high-tech home security company that's committed to ensuring everyone feels safe in their own home. We're a rapidly growing company that's embracing a hybrid work model, which enables our teams to split their time between office and home. This flexibility allows us to use the best of both worlds to get our work done, while also prioritizing work-life balance.
Why We're Hiring
We're growing and thriving, and we need smart, talented, and humble people who share our values to join us as we relentlessly pursue our goal. As a Technical Customer Experience Representative, you'll play a critical role in providing top-tier support to our customers, helping them stay safe and happy.
What You'll Do
- Respond promptly, courteously, and knowledgeably to technical support inquiries from customers.
- Provide top-tier support to all customers with a goal of first call resolution, educating them on system installation/use and assisting in troubleshooting.
- Utilize prior customer support experience to enable customer success and happiness, using problem-solving skills to solve customer issues and address concerns.
- Make outbound calls to current customers to address issues, when needed.
What You'll Bring
- Proven success in a phone-based customer service or call center position, with a strong track record of outstanding attendance and timeliness in a structured environment.
- Ability to understand and determine root causes to customer issues, with comfort with technology and the ability to provide technical assistance for consumer electronics.
- Clear and effective phone communication skills to ensure all customer issues are resolved, with a positive, can-do attitude and a strong commitment to customer happiness and satisfaction.
- Ability to work independently and in a team setting, with excellent time management skills and a strong work ethic.
Perks and Benefits
- Shift Differential for Nights & Weekends
- Opportunities for Career Progression
- Medical, Dental and Vision Benefits Starting Day 1
- Matching 401k up to 4%
- Holiday Pay
- Paid Time Off
- Team Building Activities
- #BagelThursdays
- Employee Referral Programs $$$
What Values You'll Share
- Customer Obsessed - Building deep empathy for customers and developing strong, long-term relationships with them.
- Aim High - Always challenging oneself and others to raise the bar.
- No Ego - "no job too small" attitude, and open, inclusive and humble style.
- One Team - highly collaborative approach to achieving success.
- Lift As We Climb - A track record of investing in developing others and helping others succeed.
- Lean & Nimble - working with agility and efficiency to experiment in an often-ambiguous environment.
Why arenaflex is a Great Place to Work
arenaflex is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We're committed to full support of qualified individuals in hiring and employment, and we'll work with qualified individuals with disabilities to assess whether a reasonable accommodation may be provided to perform the essential functions of their role, absent undue hardship.
How to Apply
Ready to join our team and make a difference in the lives of our customers? Apply now by visiting our careers page and submitting your application. We can't wait to hear from you!