Overview:
The ROI Account Manager is responsible for providing timely management of medical records requests for assigned healthcare facilities while providing world class customer service to customers and clients. The ROI Account Manager reports to their team lead.
Responsibilities:
- Act as a main contact for communicating and collaborating with assigned accounts
- Reviewing and verifying medical record requests for validity and compliance with HIPANHITECH/etc.
- Verifying patient information within assigned accounts' EMR systems by using key patient identifiers to ensure that all records to be reproduced are for the correct patient and scope requested.
- Confirming request information and requesting additional documentation from patients/requesters to process pending medical record requests.
- Pulling and reproducing requested medical records while ensuring accuracy and compliance with MediCopy policies/procedures as well as state/federal regulation
- Following and performing workflows specific to assigned accounts
- Providing and logging detailed and accurate information on each file/chart processed in accordance with MediCopy's policies/procedures
- Updating and maintaining an accurate Accounting of Disclosures for all activities and processes associated with medical records requests.
- Providing world-class customer service to patients and clients while ensuring patient privacy.
- Handling high call volumes while maintaining a high level of service and professionalism.
- Maintaining all established production/quality goals, while managing assigned accounts within MediCopy's established turn-around time.
- Reports to the Director of Operations as necessary.
Qualifications:
- Thorough and detail-oriented
- Professional demeanor
- Customer oriented disposition
- Demonstrate a positive attitude, and be able to interact well with employees
- Demonstrate excellent communication skills
- Proven consistent dependability and attendance
- Confidentiality and discretion is required
- Ability to conduct and interpret HIPAA and Privacy Guidelines
- Solid organizational skills, including multitasking and time-management
- The flexibility to adapt to frequent changes in the industry and office
- High School Diploma/GED required.