West Elm is a premier specialty retailer of high-quality products for the kitchen and home in the United States. As a Sales Associate, you will provide customers with a unique shopping experience through excellent customer service, effective selling techniques, and comprehensive product knowledge in a fast-paced retail environment.
Responsibilities
- Provide sincere, friendly and energetic customer service by exemplifying World-Class service standards
- Achieve established sales and contest goals Maintain knowledge of current sales and promotions
- Assist customers with special services including: gift wrap, gift registry, locating merchandise, catalog orders, special orders, back orders, charge sends, courier deliveries, and furniture orders
- Utilize effective selling techniques to build multiple sales and increase productivity
- Demonstrate comprehensive product knowledge, including features and benefits
- Efficiently and accurately perform register transactions i.e. sales, returns, and exchanges
- Assist in implementation and maintenance of visual merchandise presentation, signage and lighting
- Uphold store maintenance and cleanliness standards straighten, clean and help maintain stockroom as needed
- Process, ticket, and restock merchandise as needed
- Perform other duties as assigned by management
- Comply with all Company policies and procedures
Skills
- Provide sincere, friendly and energetic customer service by exemplifying World-Class service standards
- Achieve established sales and contest goals Maintain knowledge of current sales and promotions
- Assist customers with special services including: gift wrap, gift registry, locating merchandise, catalog orders, special orders, back orders, charge sends, courier deliveries, and furniture orders
- Utilize effective selling techniques to build multiple sales and increase productivity
- Demonstrate comprehensive product knowledge, including features and benefits
- Efficiently and accurately perform register transactions i.e. sales, returns, and exchanges
- Assist in implementation and maintenance of visual merchandise presentation, signage and lighting
- Uphold store maintenance and cleanliness standards straighten, clean and help maintain stockroom as needed
- Process, ticket, and restock merchandise as needed
- Perform other duties as assigned by management
- Comply with all Company policies and procedures
- Love to sell, can articulate a proven ability to exceed selling goals & most importantly can close a sale
- Succeed in a team environment, while able to work independently & manage your own time
- Thrive in an entrepreneurial environment & are constantly looking for ways to think outside-the-box
- Know what questions to ask your customers in order to understand their personal cooking style & needs
- Enjoy discovering the customer's style, lifestyle & story to connect them to the right products
- Most successful when provided with clearly defined daily sales goals & metrics
- Proven ability to prioritize and handle multiple tasks simultaneously
- Ability to be mobile on the sales floor for extended periods of time, operate POS system and lift and mobilize medium to large items, (up to 75 lbs.) while utilizing appropriate equipment and safety techniques
- Full time associates are expected to have open availability to meet the needs of the business
- Part-Time Flex associates must be available to work a minimum of two regularly scheduled shifts on the weekend (Friday, Saturday and/or Sunday) and two during the week (Monday to Thursday). For an associate to be scheduled 20 hours or more weekly, greater availability (beyond the minimum required above) that meets the needs of the business will be required
- Weekend availability cannot fall on the same day; an associate must be available on two separate days (Friday and Saturday, Friday and Sunday or Saturday and Sunday)
- Ability to be mobile on the sales floor for extended periods of time
- Ability to operate POS system
- Ability to lift and mobilize medium to large items, up to 75 pounds, while utilizing appropriate equipment and safety techniques
- High school diploma or equivalent preferred
- 1-2 years customer service experience and retail sales experience (specialty retail preferred, but not required)
Benefits
- A generous discount on all Williams-Sonoma, Inc. brands
- A 401(k) plan and other investment opportunities
- A wellness program that supports your physical, financial and emotional health
- Paid vacations and holidays (full-time)
- Health benefits, dental and vision insurance, including same-sex domestic partner benefits (full-time)
Company Overview
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