Sales Customer Service Expert – Evening and Overnight Shifts – Remote
Teleperformance USA – United States – Remote
Eligibility
Eligible states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.
Benefits
• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k)
• Paid Time Off
• Employee wellness and engagement programs
Responsibilities
• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Aim to resolve issues on the first call by being proactive.
• Appropriately communicate with customers.
• Calmly attempt to resolve and de‑escape any issues.
• Escalate interactions when necessary and appropriate.
• Track all call‑related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.
Qualifications
• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows‑based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.
Key Competencies
• Process Excellence – Demonstrate commitment to following established procedures and be customer service driven.
• Collaboration – Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
• Communication – Outstanding communication, listening and analytical skills.
• Organizational Skills – Strong organizational and problem‑solving skills.
• Emotional Intelligence – Ability to prioritize tasks and work well under pressure while remaining focused.
• Open‑Mindedness – Open‑minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
• Critical Thinking – Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision‑making.
• Solution‑Oriented – Proactive approach to problem‑solving with a focus on creating a positive customer experience.
Work‑From‑Home Requirements
• Internet download rate ≥15.0Mbps.
• Internet upload rate ≥5.0Mbps.
• Ping≤50ms, no packet loss.
• Connection cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN.
• Proof of internet speed required.
• Clean and quiet workspace.
EOE/Disability/Vets