DocNetwork provides innovative health and safety solutions through its CampDoc and SchoolDoc platforms. The Sales Operations Analyst will play a critical role in enhancing sales efficiency, championing data integrity, and influencing overall Go-to-Market strategy for the sales team.
Responsibilities
- Oversee the day-to-day use of the Sales Team's tech stack (including Salesforce, Gong, SmartLead, and Sendspark) to maintain clean and accurate data, ensure seamless integration, and enable maximum utilization
- Generate reports and dashboards on sales performance that identify trends and provide actionable insights to support strategic decision-making
- Leverage tools like Clay and Zoho to help our Sales Team execute personalized outbound prospecting cadences
- Maintain our existing Zapier and Gemini-based automations and collaborate with team members to develop additional enhancements
- Ensure up-to-date and accurate sales process documentation for playbooks and workflows, and work alongside sales leadership to identify additional training and resource needs for the sales team
- Proactively gather team feedback and search for additional opportunities to improve, streamline, and scale our processes and provide recommendations on how to increase team efficiency / revenue attainment
- Interface with Marketing, Client Success, and Product teams to ensure alignment on data definitions, lead flow, and overall revenue operations within the Sales tech stack
Skills
- Experience in sales or sales operations, preferably within a SaaS company
- Proven ability to identify process inefficiencies and implement effective, scalable solutions
- Proficient with Salesforce and revenue intelligence tools such as Gong
- Experience with sales engagement, video, and deliverability platforms (e.g., SmartLead, Sendspark, Zoho)
- Familiarity with automation and data enrichment tools such as Clay, Zapier, or similar low-code environments
- Advanced proficiency in Microsoft Excel or Google Sheets
- Strong analytical skills with the ability to tell stories through data that drive performance
- Exceptional attention to detail, time management and organization skills
- Excellent written and verbal communication skills
- Strong systems thinking and problem-solving abilities
- High coachability and ability to integrate feedback effectively
- Familiarity with AI concepts and proficient in prompt engineering
- Experience running high-performing outbound prospecting cadences, including content creation
Benefits
- Medical
- Dental
- Vision
- Life
- Short-term Disability & Pet
- Flex PTO
- Professional Development and Wellness Budgets
- 401k with company match
- Volunteer Time Off
Company Overview
DocNetwork is a leading electronic health record system for camps, child care and schools. It was founded in 2009, and is headquartered in Ann Arbor, Michigan, USA, with a workforce of 11-50 employees. Its website is http://www.docnetwork.org.