Work Shift
Day
Scheduled Weekly Hours
40
Summary
This position supports Mercy's philosophy of patient centered care by performing coordination activities related to patient scheduling and performing tasks and support functions under the supervision of a licensed nurse.
Job Description
Job Duties
- Places, receives and handles telephone communications with patients and staff courteously, accurately and timely
- Coordinates scheduling patients
- Handles various duties such as mailings, data entry, preparing data for information/procedural packets
- Organizes and prioritizes daily work effectively
- Navigates the electronic medical record efficiently, orders procedures and locates documentation as necessary
- Promotes a positive and professional image, collaborates with health team including physicians, nurses, and discharge patients
- Follows Mercy's safety guidelines, carries out job-specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries.
Department Specific Duties
Patient Access:
- Documents telephone encounters in the electronic medical record to communicate critical information to physicians and staff
- Works as effective team member by participating in morning huddles, team meetings, remote and on-site training
- Utilizes computer systems to run requested reports for physicians, administration and quality initiatives
- Demonstrates flexibility and willingness to learn with changes in the roles as department develops to include additional Preventative Screening scheduling opportunities
- Completes medical records review to determine patient eligibility for preventative screening and notes entry in an accurate and timely fashion in the medical record
- Practices continuous improvement of identification and resolution of patient barriers to care
- Demonstrates continuous improvement of communication skills with patients regarding health promotion and disease prevention through preventative screening
- Enters medication orders per the direction of the physician in the electronic medical record
- Utilizes computer systems to run requested reports for physicians, administration and quality initiatives.
- Reviews and updates procedural schedules daily
- Tracks productivity/schedules and compiles relevant data onto Excel spreadsheets
- Consistently meets departmental productivity standards
- Responds to real/potential problems based on urgency related to procedural schedule
- Refers conflicts and procedural questions to the Manager or Supervisor
Knowledge, Skills and Abilities
- Demonstrates exemplary customer service skills both verbally and non-verbally in person and on the phone
- Coordinates scheduling of patients for overdue screening service
- Works as effective team member by participating in morning huddles, team meetings, remote and on-site learning
- Handles multiple priorities in a distracting environment
- Ability to work in close proximity to others
- Manages anger/fear/hostility
Professional Experience
- Two years health care/clinical, customer service and/or secretarial experience preferred
- Strong computer skills required
Education
- High School Diploma or equivalent required
- Medical Assisting Diploma, or Associate of Applied Science Degree preferred
- Medical Terminology strongly preferred
Licensure, Certification, Registration
- American Heart Association Basic Cardiac Life Support (BCLS) required within 6 months of hire. Not required in Patient Access department.
Pay Rate Type
Hourly
Mercy is an independent, community-based organization supporting the Cedar Rapids area for over 120 years.
Mercy is an equal-opportunity employer. We value diversity, equity, and inclusion and therefore evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status, and other legally protected characteristics.