Scheduling/Customer Service Representative

UNC Health is an inclusive organization with a mission to improve the health and well-being of the communities they serve. The Scheduling/Customer Service Representative works collaboratively to ensure the accuracy and completeness of scheduled procedures while providing excellent customer service and maintaining clinical knowledge related to scheduling software.

Responsibilities

• Works collaboratively to ensure accuracy and completeness of scheduled procedures
• Consistently obtains accurate demographic information and utilizes system prompts to secure all relevant scheduling information
• Requests appropriate comparison films and prior medical records when necessary
• Accurately communicates procedure and prep information to patient and physician office staff
• Obtains accurate and valid physician orders for all procedures
• Consistently achieves productivity and customer satisfaction goals
• Distributes updated department schedules in a timely manner
• Schedules reflect complete and accurate clinical information
• Maintains current clinical knowledge and skills related to diagnostic procedures and scheduling software
• Serves as a departmental receptionist and office assistant as needed
• Performs Registrations for patients to include contract registration for Managed Care patients and complete registration for Government Payors

Skills

• High School Diploma or GED plus one year of related experience or training required
• Requires exceptional customer service and organizational skills
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of customers or employees of organization
• Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to deal with problems involving several concrete variables in standardized situations
• Ability to define problems, collect data or information, establish facts, and draw valid conclusions
• Ability to develop independent solutions
• Prefer experience in healthcare setting with exposure to patient registration or scheduling, or insurance authorization processes
• Medical terminology desired

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