Join Our Team as a Seasonal Competitive Cyclist Gearhead
We're on the hunt for passionate bike enthusiasts to join our team as Seasonal Competitive Cyclist Gearheads! As a key member of our customer service and sales team, you'll have the opportunity to share your extensive knowledge of bikes, parts, and gear with our customers, providing top-notch service and support. This is a unique chance to work with a company that lives and breathes cycling, and to be part of a team that's dedicated to delivering exceptional customer experiences.
About Our Company and Culture
At Competitive Cyclist and Backcountry, we're a team of riders, just like you. We're passionate about cycling and committed to providing the best possible service to our customers. Our Gearheads are the lifeblood of our company, and we're looking for individuals who share our passion for bikes and customer service. As a Seasonal Competitive Cyclist Gearhead, you'll be working with a motivated and fun team, all of whom are dedicated to delivering exceptional customer experiences.
Our company culture is built on a foundation of inclusivity, respect, and a love of cycling. We believe in fostering a work environment that's professional, yet fun and relaxed. As a remote worker, you'll have the flexibility to work from home, and you'll be able to connect with your colleagues and customers through our online platforms.
Job Overview
As a Seasonal Competitive Cyclist Gearhead, you'll be responsible for providing concierge-level service to our customers, answering their questions, and helping them find the right gear for their riding needs. You'll be working in a fast-paced, dynamic environment, where no two days are ever the same. Your goal will be to build long-term relationships with our customers, and to provide them with an exceptional experience that will keep them coming back for more.
Key Responsibilities:
- Provide concierge-level service to our customers, answering their questions and helping them find the right gear for their riding needs
- Assist customers with general product questions, and provide detailed information about our products and services
- Build and maintain relationships with our customers, providing them with exceptional service and support
- Solve problems, answer questions about orders, returns, shipping, and order status
- Contact customers via follow-up, to ensure that they're satisfied with their purchases and to gather feedback
- Learn our processes and systems, to meet our customers' needs and provide them with an exceptional experience
- Work alongside a motivated and fun team, all of whom are passionate about cycling and customer service
- Build your product knowledge through training and assisting our customers
- Answer inbound calls and make outbound calls, as needed
Requirements and Qualifications
To be successful as a Seasonal Competitive Cyclist Gearhead, you'll need to have a strong passion for cycling, and a deep understanding of bikes, parts, and gear. You'll also need to have excellent customer service skills, and the ability to communicate effectively with our customers.
Essential Qualifications:
- A passion for cycling, and a deep understanding of bikes, parts, and gear
- Excellent customer service skills, and the ability to communicate effectively with our customers
- Basic computer operating skills, and the ability to multitask and prioritize
- Schedule flexibility, including weekends and evenings until 10:00pm
- Ability to build and maintain long-term relationships with customers
- Ability to use active listening to identify customer needs, concerns, and complaints
- Ability to effectively communicate both verbally and in writing
Preferred Qualifications:
- Experience in the cycling industry, or a related field
- Customer service and sales experience, preferably in a call center or retail environment
- Knowledge of bike parts, gear, and apparel, and the ability to provide detailed information about our products and services
Training and Support
As a Seasonal Competitive Cyclist Gearhead, you'll receive comprehensive training and support to help you succeed in your role. Our training program is designed to provide you with the knowledge and skills you need to provide exceptional customer service, and to help you build your product knowledge and expertise.
Training Details:
- Training dates: November 4th through November 22nd
- Training schedule: Monday through Friday, 9:00am to 5:00pm (Mountain Time Zone)
- Training location: Remote, with online access to our training platform
Compensation and Benefits
As a Seasonal Competitive Cyclist Gearhead, you'll receive a competitive hourly rate of $17.50 per hour, and you'll have access to a range of benefits and perks, including:
- Employee discount on our products and services
- Opportunity to work with a motivated and fun team, all of whom are passionate about cycling and customer service
- Flexible scheduling, with the ability to work from home
- Comprehensive training and support, to help you succeed in your role
Work Environment and Physical Demands
As a Seasonal Competitive Cyclist Gearhead, you'll be working in a remote environment, with the ability to work from home. You'll need to have a reliable computer, internet connection, and headset, and you'll need to be able to work in a quiet, distraction-free environment.
Physical Demands:
- Keyboarding: Entering text or data into a computer or other machine by means of a traditional keyboard
- Speaking: Expressing or exchanging ideas by means of spoken word to impart oral information to clients or the public and to convey detailed spoken instructions to other workers accurately, loudly, or quickly
- Hearing Requirements: The ability to hear, understand, and distinguish speech and/or other sounds (in person speech, telephone, other remote speech)
- Near Visual Acuity: Clarity of vision at approximately 20 inches or less (i.e., reading small print), including use of computers
Career Growth Opportunities and Learning Benefits
As a Seasonal Competitive Cyclist Gearhead, you'll have the opportunity to develop your skills and expertise in a range of areas, including customer service, sales, and product knowledge. You'll also have the chance to work with a motivated and fun team, all of whom are passionate about cycling and customer service.
We're committed to providing our employees with opportunities for career growth and development, and we're excited to see our Seasonal Competitive Cyclist Gearheads progress in their careers.
Why Join Our Team?
If you're a passionate bike enthusiast with a passion for customer service, we want to hear from you! As a Seasonal Competitive Cyclist Gearhead, you'll have the opportunity to work with a motivated and fun team, all of whom are dedicated to delivering exceptional customer experiences.
We're looking for individuals who share our passion for cycling, and who are committed to providing exceptional customer service. If you're excited about the opportunity to join our team, and to be part of a company that lives and breathes cycling, we encourage you to apply now!
Ready to Apply?
If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We're excited to review your application, and to discuss this opportunity further with you.
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