Senior Associate, Product Management - Agent Servicing Platform

Capital One is a leading financial services company, and they are seeking a product manager to join the Servicing Strategy organization supporting the Agent Servicing platform. In this role, you will be responsible for delivering data-driven outcomes and solutions that enhance the developer and agent experience, while collaborating with various teams to foster innovation and address customer needs.

Responsibilities

• Apply discovery and research techniques to solve internal customer pain points
• Break down business epics into features and further into user stories
• Write acceptance criteria and lead grooming efforts with the tech team
• Drive day-to-day prioritization of work, troubleshoot reported issues, and oversee releases
• Establish and maintain a high level of credibility with stakeholders
• Evaluate and explore new technical approaches to solve customer needs
• You’ll collaborate with tech teams to build comprehensive acceptance criteria, identifying and elevating any need for additional research to define future feature design
• You’ll breakdown business epics into features and further into user stories, driving your team towards lowest effort or Minimal Viable Product (MVP) for a valid feature test
• Demonstrating a growth mindset, you’ll effectively use hypothesis-driven assessment of data to ensure your product or feature delivers on real business needs
• You’ll own and prioritize feature development roadmaps, ensuring all necessary processes and procedures are followed to manage risk
• You’ll work autonomously in an agile environment, to conduct research and develop features that utilize new and evolving technology
• You’ll collaborate with designers, technologists, data scientists and subject-matter experts to build cutting edge solutions to help customers
• You’ll deliver well-managed product platforms for customers by seeking to understand technology trends and architecture strategy
• By actively participating in horizontal forums, you’ll harness a network of trusted relationships among tech teams, designers, key internal stakeholders and partner teams
• You’ll articulate a succinct product roadmap to deliver business value and share with stakeholders, elevating your team’s results and becoming a product matter expert

Skills

• Bachelor's degree or military experience
• At least 1 year of product management experience or at least 1 year of experience in product design, agile delivery, business analysis, data science, or software engineering
• Bachelor's degree in computer science or engineering
• 1+ years translating business strategy or analysis into consumer facing digital products
• 1+ years of experience working on core product platforms powering digital experiences
• 1+ years working with cross functional teams as a product owner in an agile development process

Benefits

• Performance based incentive compensation
• Cash bonus(es)
• Long term incentives (LTI)
• Comprehensive, competitive, and inclusive set of health, financial and other benefits

Company Overview