Senior Business Analyst (ServiceNow) – 13+ Years Experience – Healthcare Domain
Location: Remote (Go-Live Onsite in Houston, TX Required)
Job Type: Contract
Compensation
• Competitive hourly rate (based on experience)
Role Overview
We are looking for a Senior Business Analyst with 13+ years of experience and strong expertise in ServiceNow within the healthcare domain. This role requires a seasoned BA who can bridge business and technology, drive requirements, and support testing and release cycles.
This is primarily a remote role, but candidates must be available to travel to Houston, Texas for go-live support (a few days onsite presence required).
️ Key Responsibilities
• Gather, analyze, and document business and functional requirements
• Work closely with stakeholders across healthcare operations and IT teams
• Drive ServiceNow implementations and enhancements
• Support test planning, UAT coordination, and release activities
• Participate in go-live planning and execution
• Ensure alignment between business needs and technical solutions
• Facilitate workshops, stakeholder meetings, and requirement sessions
Required Skills & Experience
• 13+ years of experience as a Business Analyst
• Strong healthcare domain experience (mandatory)
• Hands-on experience with ServiceNow modules, including:
• ITOM / HAM / SAM
• SecOps / IRM
• HRSD
• Experience in Test & Release management support
• Strong documentation, communication, and stakeholder management skills
• Ability to work independently in a remote environment
⭐ Preferred Qualifications
• ServiceNow certifications (CSA, CIS, or relevant modules)
• Experience in Agile / Scrum environments
• Familiarity with ITIL processes
Travel Requirement
• Must be willing to travel to Houston, Texas for go-live support (few days onsite mandatory)