Senior Claims Specialist, Cyber Claims

About the Company
 

Vantage Group Holdings Ltd. (Vantage) was established in late 2020 as a re/insurance partner designed for the future. Driven by relentless curiosity, our team of trusted experts provides a fresh perspective on our clients’ risks. We add creativity to tech-enabled efficiency and robust analytics to address risks others avoid. Vantage provides specialty re/insurance through its operating subsidiaries in Bermuda and the U.S.
 

Vantage has approximately 365 colleagues in both the United States and Bermuda. We have offices in Chicago, IL, Norwalk, CT, Arlington, VA, Boston, MA, New York, NY, Atlanta, GA and Hamilton, Bermuda. Additionally, we are a highly geographically diverse workforce with colleagues based in 35 states and counting. We fully support work flexibility including remote and hybrid work arrangements.

 

About the role:

At Vantage, the Senior Claims Specialist, Cyber Claims will be a critical member of our Cyber team. The mission of the team is to add creativity to tech-enabled efficiency and robust analytics to address risks others avoid. This role will provide complete claim management and loss mitigation services for policyholders on a dedicated account basis. This role independently investigates, evaluates, and manages the disposition of Cyber claims of varying degrees of complexity and severity across multiple product types and markets. Additionally, the role supports the Underwriting Business Unit by liaising with account and broker/agent representatives, providing frequent, in-depth exposure analysis to senior leadership, and participating in marketing efforts at industry events and conferences. The ideal candidate for this position possesses knowledge and fluency in handling of Cyber claims. This role reports to the VP, Head of Cyber Claims, and is a remote work opportunity. 

The base salary expectation for this role is up to $115,000 - $160,000. The actual base salary and title for the selected candidate may be higher, commensurate with the candidate's experience and expectations. Additionally, Vantage offers its colleagues performance-based bonus potential, strong health & welfare benefits, retirement plans with company match, competitive time off plans, a highly flexible work environment, and much more.  

Responsibilities & Accountabilities:

• Evaluates, reserves, and manages Cyber claims to resolution, including oversight of all phases of litigation related to Cyber exposures. 
• Reviews and analyzes loss notices for coverage, drafts coverage letters, and communicates coverage positions to insureds, brokers, and agents as necessary. 
• Communicates regularly with insureds, brokers, and internal and external stakeholders regarding individual claim development and strategy. 
• Provides superior customer service to, and proactively builds strong relationships with, all appropriate representatives of assigned accounts, including their internal leadership, brokers, and agents to maximize the competitive advantage derived from the Vantage Claims value proposition. 
• Implements Vantage Claims Best Practices for proper and consistent claim handling performance, compliance, and achievement of business goals and drives efficient and proactive litigation defense strategies by effectively managing retained counsel. 
• Thoroughly, clearly, and thoughtfully documents claim files with all relevant factual and evaluative information in compliance with company policies, best practices, and applicable regulatory authority where necessary. 
• Demonstrates superior subject matter knowledge and negotiation skills to affect appropriate claim outcomes through direct negotiation and utilizing alternative dispute resolution as necessary. 
• Proactively drives claim development and seeks creative ways to achieve optimal results on every file. 
• Implements Vantage reserving and reporting protocols to avoid unexpected developments and outcomes. 
• Identifies issues and trends within their accounts and the Cyber market and regularly communicates those to insureds, brokers, Vantage Claims leadership, Underwriting partners, and actuaries. 
• Follows all escalation and reporting protocols as required under appropriate circumstances for cases with significant potential exposure. 
• Attends marketing, account renewal, and reinsurance meetings as appropriate to communicate the Vantage claims handling philosophy and value proposition. 
• Treats all internal and external stakeholders and business partners respectfully and always demonstrates a positive attitude and collegial approach to their work. 
• Some travel is associated with this role (including but not limited to off-site meetings, court proceedings, mediations).

Ideal Candidate Profile:

• Bachelor’s degree or equivalent professional experience required; Juris Doctorate degree helpful. 
• Minimum of three years of end-to-end Cyber claims handling experience required. 
• Required state claims adjuster licenses (or ability to obtain within 90 days of hiring).
• Self-motivated and independent, capable of identifying issues and solving them, but also knowing when to elevate them. 
• Thrive in a dynamic, team-focused environment and deliver on tight deadlines. 
• Strong problem-solving and negotiation skills. 
• Excellent communication and interpersonal relationship-building skills. 
• Analytical: Able to identify and define problems, extract key information from data, and develop workable solutions to resolve the problems identified. 
• Drive to Deliver: Takes accountability for work, organizes, and prioritizes, delivers results, is action-oriented, sets and achieves goals, and demonstrates resilience. 
• Customer service focus: Recognizes customers’ needs, meets their requirements, and adds value to customer outcomes with a pragmatism that balances service with Vantage business imperatives.  
• Digitally savvy/Insight: Gathers information from a variety of sources, cuts through complexity, considers options, solves problems, and makes decisions. 
• Strong knowledge of Microsoft Word, Excel, & PowerPoint. 

Our Vantage Values

Do What’s Right – be a force for good, for our customers, shareholders, colleagues, industry and communities.
Be Relentlessly Curious – ask questions, listen to understand, challenge the status quo, look for ways to say YES, drive innovation, be opportunistic and disciplined.
We’re Better Together – collaborate, be inclusive, supportive, respectful and humble, be a trusted partner internally and externally.
Be Transparent – in who you are, what you think, and how you work, seek and provide alternative points of view, be true to yourself.
Make A Difference – focus on impact, embrace technology, leverage data and analytics as critical assets, act intentionally to deliver on our mission.