Senior Client Success Manager

Customer Service / Client Retention

·       Focuses on client retention by working with all teams to ensure LERETA is providing extraordinary service to the client

·       Establishes at a minimum, monthly tracked personal contact with the assigned client base

·       Maintains a thorough understanding of LERETA’s most current services / site capabilities and ensures that supporting staff is also aware and communicating the capabilities to the client

·       Ensures that clients receive the maximum benefit according to their needs, expectations, and Service Level Agreements (SLA’s)

·       Implements and maintains an effective system in order to track issues and ensure prompt response / resolution

·       Research options and works with the appropriate LERETA teams until issue(s) are resolved

Manage clients of all sizes

·       Maintains knowledge of client’s servicing systems

·       Maintains knowledge of client’s business rules, processes, and procedures

·       Builds and maintains relationships with client senior management

This position will perform other duties as assigned based on the needs of the department.