The Global Business Operations Senior Director leads and orchestrates core business operations capabilities to enable and enhance business performance and cross-functional operations. This role plays an important strategic role in identifying and prioritizing key business processes and areas of improvement and proposing improvement/enhancement initiatives leveraging Process Excellence and Lean methodologies. This role also owns Enterprise reporting: working closely with executive and functional leadership, defines Key enterprise level functional KPIs and works with the IT data & analytics teams to generate the appropriate dashboards for reporting. The role ensures data-driven decision making, compliant execution, and cross-functional alignment to accelerate growth, quality, and customer experience. This player-coach role also looks after specific business operations capabilities and leads resources in areas such as: Sales Operations and Commercial excellence, Global Fleet operations, PRC and Market Intelligence.
Skills
Strategic leadership with a strong sense of ownership
Process oriented individual with ability to define, review, enhance processes for efficiencies and automation
High degree of autonomy, taking ownership of priorities and delivering results without close supervision.
Collaborative leadership in matrixed organizations, driving cross-functional collaboration and alignment between field and non-field functions
Ability to interact with Executive leadership and translate leadership/strategic needs into operational tasks and instructions for teams
Governance design and change management in complex, multi-country environments
Strong communication, executive presence, and ability to translate analytics into action
Experience:
10+ years in Commercial functions in Healthcare environment
5+ years in leadership and people management roles, often with global or multi-country scope in a cross functional matrix organization
5+ years in Business Operations experience in Healthcare environment
Proficiency in ERP systems, CRM platforms, and advanced data analytics tools (Excel, Power BI)
Experience in process mapping, SOP development, and continuous improvement methodologies (Lean Six Sigma, PDCA)
International multi-country experience (US and EU) preferred
Education
Bachelor’s degree in Business, Economics, Engineering, Data Science or related field; advanced degree preferred
Relevant certifications (e.g., CRM administration, project management) are advantageous.
Business Intelligence and Enterprise reporting requirements lead
Working across the organization to define and collate the requirements for functional and enterprise KPIs
Providing guidance on those requirements to the IT & Analytics department to build reporting dashboards and advance company insights
Support the definition and lead the implementation of cross-functional G&Os and governance, defining and owning the tools to monitor performance
CRM/XRM (Veeva) Business Leadership
Serve as business owner for Veeva CRM/XRM business requirements, defining roadmap, data standards, and release governance.
Translate business needs into robust requirements; prioritize enhancements that improve field productivity and data quality.
Drive adoption and training; monitor process adherence and system performance via KPIs.
Analyze CRM data to support business leadership and strategies
Commercial Excellence
Leads and manages resources dedicated to enabling commercial team effectiveness, and including Sales operations, Pricing & Exceptions process and governance and Incentive Compensation.
Global Fleet
Leads and manages resources for the strategic and operational management of the company’s global vehicle fleet
PRC and Competitive Intelligence
Leads and manages resources dedicated to the PRC process and the collection and sharing of competitive market insights