As one of the largest and fastest-growing transportation and mobility service providers in the country, LAZ delivers innovative, reliable, and customer-first solutions that go far beyond the curb. From campus shuttles and paratransit services to large-scale transit operations, we’re redefining the way people get where they need to go safely, efficiently, and with a human touch.
Yes, we're experts in transportation logistics, but what truly sets us apart is our commitment to people. Our motto says it all: “Parking is our industry. People are our passion.” Whether we're optimizing shuttle routes, managing complex transit contracts, or enhancing rider experience through technology, our goal is the same: to elevate lives through better mobility.
If you’re a transportation leader who thrives on operational excellence, community impact, and building high-performing teams, let’s talk.
- Work Location: Remote, with the ability to work multiple shifts, respond to after-hours needs, as needed.
The Spirit of the Position:
The National Senior Director of Maintenance, Transportation provides strategic and operational leadership for the Maintenance Department across all shuttle operations, ensuring safe, reliable, compliant, and cost‑effective performance in a 24/7 environment. Reporting to the VP of Transportation, North America, this role oversees location-based shops, fleet reliability, mechanical safety, budgeting, and P&L support, while maintaining daily financial accountability and high service standards.
The Senior Director leads maintenance planning, staffing, and performance management, and partners closely with operations, safety, and executive leadership. This position is accountable for meeting and exceeding LAZ Transportation standards, airport authority requirements, and all applicable regulatory mandates.
Key Responsibilities:
Operational + Safety Leadership
- Lead and oversee all maintenance operations across company-operated shops and third‑party vendors to ensure safe, reliable, and continuous fleet availability.
- Ensure full compliance with LAZ Transportation policies, service‑specific requirements, and all applicable OSHA, DOT, and local/state/federal regulations.
- Maintain fleet and facility compliance to ensure continuous audit and inspection readiness.
- Champion a strong safety culture by enforcing safety standards, procedures, and best practices across all maintenance operations.
- Lead accident and incident investigations and oversee corrective action implementation.
- Ensure all warranty repairs, recalls, and manufacturer campaigns are completed accurately and within required timelines.
Financial + Performance Management
- Direct daily fleet and maintenance operations across all LAZ regions.
- Develop, manage, and ensure adherence to the annual maintenance budget aligned with the Transportation preventive maintenance program.
- Conduct P&L analysis for executive‑assigned initiatives, including existing operations, new business, and fleet underwriting.
- Support business development through fleet cost modeling, underwriting analysis, and ongoing P&L reviews.
- Analyze department performance and provide data driven recommendations to improve efficiency, cost control, and asset utilization.
- Audit work orders to ensure accuracy, completeness, proper documentation, and cost control related to labor, parts, and repairs.
- Monitor and validate third‑party repair activity to ensure proper documentation and compliance within the Vehicle Management System (VMS).
- Track, analyze, and present annual claims data, quarterly goals, and year‑end performance results to executive leadership.
Organizational + Strategic Leadership
- Set and execute a strategic vision for maintenance operations aligned with the overall LAZ mission and business objectives.
- Develop and present strategic initiatives and operational improvement programs to executive leadership.
- Provide leadership and oversight for recruiting, hiring, developing, and retaining maintenance talent.
- Conduct annual performance reviews and professional development assessments, including training needs and succession planning.
- Partner with regional leadership to ensure maintenance teams are adequately staffed, trained, and resourced to perform duties safely and efficiently.
- Foster a culture of accountability, collaboration, and continuous improvement across all maintenance operations and locations.
- Prepare and maintain management, audit, and performance reports on a monthly or as needed basis.
- Perform additional duties as assigned by senior leadership.
Requirements:
Travel:
- At least 50% of travel is required.
- Must have current travel documents for international travel.
Education:
- High School Diploma or GED.
- Higher education is preferred.
Experience:
- Proven leadership experience in fleet maintenance, transportation, and/or shuttle operations is preferred.
- Multi-site and multi-state oversight experience required.
- Strong knowledge of preventative maintenance programs, fleet systems, and compliance requirements.
Skills:
- Ability to seek improvement and create an environment of idea sharing and creative problem solving.
- Strong customer service skills and abilities.
- Ability to be approachable and facilitate coaching conversations with employees and managers.
- Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).
- Excellent teambuilding and interpersonal skills.
- Ability to work independently and multitask.
- Ability to communicate professionally and effectively with all levels of the organization.
- Ability to interpret policies, procedures, and standard business practices.
- Demonstrates a sense of urgency and timeliness.
Physical Demands:
- Ability to lift, push, and pull at least 50 pounds.
- Willingness to work in the elements – heat, wind, snow, rain, etc.
- Ability to stand and walk for extended periods of time.
- Ability bend, stoop, squat, and lift frequently throughout a shift.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with qualified disabilities to perform the essential duties/functions.
- FLSA Status: Exempt
- Compensation: This position may be bonus eligible.
- LAZ also provides additional optional benefits such as:
- Optional life insurance
- Paid time off
- Holiday pay
- Reimbursement for approved travel expenses
LAZ is an equal opportunity employer. We are an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions, and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. We make all employment decisions, including, but not limited to, recruiting, hiring, training, and promoting our employees and administering our personnel policies, without regard to protected characteristics in accordance with applicable federal, state, and local laws and ordinances. We are dedicated to ensuring that all decisions regarding personnel are in accordance with our principles of equal employment opportunity.
LAZ Parking participates in E-Verify.