Skills / Deliverables include:
- Must have US wireless carrier experience (AT&T & Verizon) for heavily US based devices, including carrier portal experience. (Hours are US based -- ~8-5 EST or CST).
- Experience and comfort with stakeholder level Mobile Device Support, including Clients eVIP staff
- Strong problem-solving skills with focus on iOS mobile devices (note – Client uses only Apple, iOS devices. So user must understand iOS).
- Able to manage multiple priorities & independently apply judgement on priorities
- Strong communication skills with end users, vendors, and cross functional teams
- Able to manage tickets within Service Now
- Maintain project schedules
- Create project status reports
- Schedule meetings
- Document meeting notes
- Capture business user requirements
- Follow up on issues/risks/action items
- Solid Process Documentation, UAT, etc.
- Regularly communicate with stakeholders regarding project status, issues, and plans for resolution
Must have skills/experience:
- Strong Operational Management Skills
- Provider experience for mobility device management (Verizon, AT&T, TMobile, etc)
- Preferred Experience – Tangoe Mobile experience
- Active Listener
- Strong follow-up skills
- Team Player
- Professional and flexible demeanor
- ServiceNow
- MS Office (Excel, Word, Powerpoint); O365; JIRA, MS-Teams; MS-Project or Smartsheet
- Excellent communication skills: PowerPoint Presentations
Experience:
7–10 years of overall IT experience with at least 5–7 years in Enterprise Mobility Engineering supporting iOS devices and US wireless carriers (AT&T, Verizon, T‑Mobile) in large enterprise environments.