- Project Coordination:
- Lead internal and external project kick-offs
- Create and manage project plans and scope
- Monitor planning, budget, and quality
- Coordinate project teams including clients and third parties
- Client & Stakeholder Engagement:
- Serve as primary contact for clients and partners
- Provide regular updates and reports
- Ensure smooth handover to Client Support
- Process & Documentation:
- Maintain accurate documentation and administration
- Ensure compliance with ISO standards
- Identify and resolve bottlenecks
- Financial oversight:
- Manage invoicing and financial tracking suppliers
- Manage customer billing
- Evaluation & Aftercare:
- Conduct project evaluations
- Provide after-care and support post-installation
What Qualifies You
The required skills and qualifications for the Project manager are:
- Skills & Competencies:
- Strong analytical and problem-solving skills
- Effective project management and planning abilities
- Able to manage multiple projects simultaneously
- Excellent communication (verbal and written) in English
- High emotional intelligence and interpersonal skills
- Team leadership and collaboration
- Client-focused mindset
- Accuracy and integrity
- Technical Knowledge:
- Excellent skills in Microsoft Office Suite and MS Project Software
- Familiarity with IT industry, Cloud Services
- Prince2 Foundation certification (preferred)
- Knowledge of ISO27001 and procedures
- Education & Experience:
- Bachelors degree in IT or Computer Sciences
- Minimum 5 years of experience in project management
- o PMP Certification highly desired
- o Excellent client-facing communication skills.
- Key Performance Indicators:
- Service Delivery & On-time delivery
- Revenue to plan
- Cost to revenue
- Client satisfaction
- Number and severity of issues post-installation
- Knowledge transfer to Client Support & acceptance Client Support
- Up- & cross-sell success
- Completion of required XTIUM training before due dates