Key Responsibilities:
Project Management
- Lead full‑cycle software implementation projects from initiation through go‑live and project acceptance
- Manage project scope, schedules, forecasts, risks, dependencies, and change control
- Serve as the primary point of contact for customers and internal stakeholders
- Develop and maintain detailed project plans and delivery forecasts
- Deliver clear, proactive status reporting to customers and leadership
- Forecast project delivery timelines and financials every month, quarter and year for all assigned projects. Forecasting measures the difference between your project forecasts and the project results
- Manage invoicing milestones and ensure alignment with contractual deliverables
- Identify issues, mitigate risks, and resolve conflicts to keep projects on track
- Conduct post‑implementation reviews and contribute to continuous improvement efforts
Application Consulting & Training
- Serve as a lead application consultant across configuration, testing, UAT, and deployment
- Facilitate requirements gathering and translate business needs into system solutions
- Deliver customer and internal training sessions (remote and onsite as required)
- Guide customers through functional and data validation testing
- Provide best‑practice recommendations to support application adoption and success
Quality & Collaboration
- Participate in functional, regression, and user acceptance testing activities
- Identify and document defects, validating fixes in collaboration with the customer and FAS development teams
- Create and maintain customer project documentation, training materials, and user guides
- Partner with cross‑functional teams and external stakeholders to ensure successful outcomes
Qualifications:
Required
- 5+ years of experience in software implementation or enterprise system delivery
- Proven success managing client‑facing projects with multiple stakeholders
- Strong leadership, communication (written and verbal), negotiation, and conflict-resolution skills
- Ability to manage competing priorities in a fast‑paced, matrixed environment
- Experience supporting configuration, training, testing, and go‑live activities
- Proficiency with Wrike, Excel, PowerPoint, and SharePoint
Preferred
- Experience with LIMS, forensic science, criminal justice, or medical examiner systems
- Experience delivering federal or highly regulated projects
- PMP certification or equivalent (or in progress)
- Familiarity with Wrike or similar project management tools