careerzynith is a forward-thinking technology consulting firm headquartered in New York, with a strong operational footprint spanning more than seven locations across the United States and around the world. For years, careerzynith has built a reputation as an invaluable strategic partner to organizations of all sizes, helping clients transform ambitious ideas into tangible, high-quality digital products and services. Our teams thrive on collaboration, embracing multicultural perspectives to solve complex business challenges for clients spanning industries from financial services and healthcare to government and retail. At careerzynith, we believe that the right technology, delivered with the right people, can reshape the future — and we are constantly seeking talented professionals who share that vision to join our growing community.
We are now expanding our remote service delivery capabilities in Colorado and are looking for a dedicated, customer-focused professional to join our team as a Senior Remote Live Chat Support Agent. If you are passionate about technology, enjoy helping people solve problems, and want to work in a fully remote role while serving as the front line of customer care for a widely used mobile application, this is the opportunity you have been waiting for.
The Senior Remote Live Chat Support Agent will serve as a critical first point of contact for end users of a high-traffic mobile application. Operating in a Tier I support capacity, you will respond to incoming chat requests in real time, troubleshoot technical issues, and guide customers through step-by-step solutions with professionalism, empathy, and accuracy. Working from anywhere within the state of Colorado, you will join a distributed team that values responsiveness, continuous learning, and a relentless commitment to customer satisfaction.
This is a long-term engagement with an initial contract duration of eight months, with the strong possibility of extensions based on performance and business need. Please note that applicants must currently reside within the state of Colorado to be considered, as all remote work for this role must be performed within Colorado state lines.
To be considered for this role, candidates must meet at least one of the following minimum requirements:
Candidates who possess a combination of relevant education and progressively responsible experience are strongly encouraged to apply.
While not required, the following qualifications will help you stand out as an exceptional candidate:
Success in this role requires a unique blend of technical aptitude and customer service excellence. The ideal candidate will demonstrate:
This position follows a structured schedule designed to set every team member up for success:
A reliable internet connection, a quiet professional workspace, and the ability to maintain consistent availability during scheduled hours are essential for this fully remote position.
While specific compensation details will be discussed during the interview process, careerzynith is committed to offering a competitive hourly rate that reflects your experience and the value you bring to the team. In addition to hourly compensation, contractors working with careerzynith often enjoy:
As a contractor, you may also be eligible to receive benefits through a staffing partner or third-party administrator, depending on engagement specifics. Details will be provided during the onboarding process.
At careerzynith, we believe in investing in our people. Whether you are seeking to deepen your expertise in mobile application support, expand into advanced IT service management, or eventually transition into roles such as Service Desk Analyst, Technical Support Engineer, or IT Operations Specialist, this position provides a strong foundation. You will gain hands-on experience with industry-standard tools, methodologies, and platforms, all while working alongside seasoned professionals who are eager to mentor and collaborate.
For contractors who demonstrate exceptional performance, professionalism, and a commitment to excellence, careerzynith often presents opportunities for extended engagements, new project assignments, and increased responsibility within the organization.
Choosing careerzynith means more than accepting a job — it means joining a community that values curiosity, collaboration, and continuous improvement. Our team members describe working with us as engaging, supportive, and rewarding, with the chance to make a meaningful impact on the customers and clients we serve. We are proud of our diverse, multicultural teams and the inclusive culture we have cultivated across our global offices. When you join careerzynith, you become part of a network of passionate professionals who are reshaping the way technology consulting gets done.
If this role sounds like the right fit for your skills, experience, and career aspirations, we would love to hear from you. To be considered, applicants must currently reside within the state of Colorado and be available to work the schedule outlined above. Please submit your updated resume and a brief cover letter highlighting your relevant experience and interest in the position. Our talent acquisition team will review your application and reach out to qualified candidates to schedule an initial conversation.
Take the next step in your career journey with careerzynith. Apply today and discover what it means to do meaningful work, grow your skills, and join a team that truly cares about your success.