Job summary:
Improve processes, tools and skills for CS AMs and Renewals Specialists to support APAC Service Commercial Leader build a best-in-class Sales organization with direct and indirect channels.
Your role:
Process Optimization (Adjust & Improve Existing)
Identify gaps and inefficiencies in current renewal processes and implement targeted improvements.
Strengthen opportunity hygiene, renewal cadence, and compliance with existing workflows.
Streamline handovers, approval steps, and quote-to-contract activities to reduce cycle time.
Reinforce adoption of renewal milestones to ensure on-time renewal and prevent contract expires.
Tools & CRM Enhancement
Improve usage and accuracy of existing CRM tools (e.g., Salesforce) for renewal creation, pipeline tracking, and forecasting.
Enhance dashboards, reports, and alerts to support better forecast accuracy and proactive renewal management.
Ensure data quality in key fields (contract start/end, entitlement, pricing inputs) to enable reliable insights.
Drive consistent adoption of existing digital tools such as CPQ, e-signature, and automated reminders.
Sales Productivity Support
Simplify and refine existing sales workflows to reduce administrative burden and increase selling time.
Improve quotation turnaround by optimizing steps already in place.
Support frontline teams with renewal playbooks, templates, and tools already approved by the business.
Strengthen renewal of pipeline reviews with actionable insights to boost productivity and contract penetration.
Sales Skills & Capability Building
Upskill service sales teams on renewal fundamentals: value articulation, pricing discipline, negotiation, and objection handling.
Run regular training and coaching sessions using existing content and frameworks.
Support new hires with onboarding renewal processes, CRM usage, and contract lifecycle management.
Facilitate best practice sharing across countries to improve win rates and retention.
You're the right fit if:
Bachelor's / master’s degree in business, Legal and Contract Management, Sales and Account Management or Computer Science or equivalent.
Minimum 8-10 years of experience in Sales, Sales Excellence, Commercial Operations, Renewals, Customer Success, Account Management, Customer Success, Customer Operations or equivalent.
Healthcare industry experience preferred, with demonstrated expertise in service, solutions, and contract sales, and exposure to managing accounts across multiple APAC countries.
Strong proficiency in both spoken and written English and Bahasa Indonesia communication.
How we work together
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.