The Opportunity
This is a 6-month full-time contract position.
We are looking for a UX Designer and researcher who thrives at the intersection of human behavior, business strategy, and digital innovation. This is a pivotal role within our UX team, perfect for a practitioner who is ready to move beyond "just making things look good" to solving complex, large-scale problems that have a tangible impact on users' lives.
As a senior practitioner, you will be a lead voice in our discovery and delivery phases. You’ll become part of our in-house UX team, supported by our UX Director. On projects, you will work alongside cross-functional teams of digital strategists, designers, developers, and project managers to translate deep user insights into intuitive, scalable digital products. You aren't just here to execute; you’re here to influence the product roadmap, add to team capability, and champion a culture of evidence-based design.
This Senior UX role can be based out of Melbourne or Sydney
Working at Luminary
Luminary is committed to being the agency of choice for the brightest minds in digital. When people join us, they’re generally here for the long term. Here are a few reasons why…
- We aren’t just building websites - we’re creating Human Experiences. As a certified B Corp, we balance profit with purpose, ensuring our impact on our team, our community, and the environment is a positive one. We have been externally recognised as one of Australia’s Top 20 workplaces under 100 employees in the Best Places to Work study.
- We hire experts and treat them as such. You’ll have the autonomy to own your role and the support to grow within it.
- We pride ourselves on being more than just an agency. For over two decades, our data-driven approach has underpinned the online success of some of Australia’s most well-known brands. You’ll be working alongside some of the industry’s most seasoned professionals on complex, large-scale projects that actually move the needle.
Key Responsibilities
- Produce and deliver exceptional quality strategic and user experience design solutions as briefed by clients, producers, account managers and management
- Wireframing and prototyping (Figma)
- Complex, logic-based prototyping (Axure or Protopie) (Desirable)
- Workshop facilitation & design thinking
- Qualitative user research
- Converting customer insight into design opportunities
- Concept and Usability Testing
- Persona development and customer journey mapping
- Information architecture (Cardsorting & Testing)
- Produce quality work that creates opportunities for new clients
- Produce work that is recognised by our peers as of the highest quality (e.g., awards, positive feedback, designers wanting to work with us, etc.)
- Produce work that defines best practices in our industry
- Produce advice and work that can be effectively and efficiently implemented
- Work with all teams to develop integrated solutions and improve/expand the services Luminary provides to clients
- Aid the existing new business process by assisting in the development of pitch content
What we are looking for
- At least 7 years of experience in user experience (UXD/UXR), product design, or CX roles
- Advanced in end-to-end user research (generative and evaluative), including conducting interviews, usability testing, and synthesizing raw data into actionable insights
- Advanced Information Architecture skills, including information design, sitemap and taxonomy development, and mapping of complex user flows.
- Workshop facilitation experience
- Previous exposure to agile and waterfall delivery models
- Experience working within cross-functional teams
- The ability to remain calm under pressure and maintain a positive attitude
- An ability to work autonomously and take responsibility
- Excellent written and verbal communication skills
- Develop strong working relationships with clients that are proactive and contribute to a culture of innovation and excellence
- Ensure your skills are reflective of industry trends, our offerings to clients, and Luminary's needs
Submission Tips
Luminary receives a high volume of applications. We know everyone hates writing a cover letter but we have asked for this so you can tell us about yourself in a way you can’t in your CV. Using AI to assist you to complete this is fine, but ensure you make the letter your own. You are welcome to submit a link to a folio or case study in your application, but it’s not a requirement at this stage.
Commitment to Diversity and Inclusion
One of Luminary's core Values is People, and we are committed to developing a workforce that embraces all aspects of diversity and we work hard to ensure we’re a welcoming organisation that prioritises equality, inclusion, and a sense of belonging for all our staff. We take pride in our acceptance of the unusual and are deliberate and reflective about our culture and seek employees we believe will embrace an empathetic, caring and supportive environment. Diversity comes in many forms, and we know that having many points of view, experiences, and ideas are key to us being a successful organisation. We encourage applications from First Nations peoples, people with disabilities, and from people of all ages and backgrounds.