Service Representative

Modern Woodmen of America is one of the nation’s largest fraternal benefit societies, providing a variety of life insurance and investment products. As a Service Center Representative, you will address inquiries from members and provide comprehensive information on products and benefits, ensuring exceptional service and community relationships.

Responsibilities

• Receive incoming interactions, analyze the requests, determine appropriate sources of information, and respond to inquiries using a variety of communication channels
• Document details of each inquiry on a digital system
• Respond to inquiries in a pleasant and helpful manner, referring calls to production areas as determined by the Service Center training
• Process routine member change requests
• Participate in training and educational programs, including programs designed to monitor inquiries for the purpose of improving service
• Assist in the basic training on select topics
• Have working knowledge of Modern Woodmen products, systems, and procedures
• Have general knowledge of home office departments and their functions and stay abreast of publications, advertising campaigns, and member mailings

Skills

• High school Diploma required
• Advanced office technology proficiency
• Team members with the desire to help and serve others. This is demonstrated through careful consideration, thoughtful communication and owning problem resolution
• We offer services in a variety of ways; we need individuals who are curious, willing, and able to offer support to others for digital services including website support and troubleshooting
• Successful candidates demonstrate excellent verbal and written communication skills, can multi-task, manage time efficiently, navigate a variety of unique computer systems and applications, solve problems, and work effectively in a fast-paced environment
• Candidates should have a willingness to embrace change and a strong desire to continuously learn and improve

Benefits

• Company-paid retirement plan
• Matching 401(k) plan
• Employee Impact Bonus
• Medical, Dental and Prescription Drug Insurance. We pay 100% of employees’ health insurance premium and 50% of employee dependents’ premiums.
• Group term life insurance.
• Long-term and short-term disability.
• Voluntary benefits: vision, flexible savings accounts (FSA), accident insurance

Company Overview