Skills Coach – Level 3 Team Leader & Level 5 Operations Manager Apprenticeships

Skills Coach – Level 3 Team Leader & Level 5 Operations Manager Apprenticeships

Full Time | Remote (UK – must live within a reasonable commute of London for occasional away‑days)

Salary: £33,000 to £37,000 per annum (depending on experience and qualifications) Start Date: Available for an immediate start Closing Date: Sunday 3rd May 2026 (We may close the advert early if we receive enough qualified candidates, so please don’t hesitate to apply.)

Are you passionate about developing confident, capable first‑line managers?

Do you enjoy supporting professionals to build leadership skills, navigate workplace challenges, and grow into effective people managers?

At KnowledgeBrief, we’ve been a leading force in management training and professional development for over 20 years. As we expand and evolve our apprenticeship provision, we’re looking for a Skills Coach to support learners on the Level 3 Team Leader and Level 5 Operations/Departmental Manager apprenticeships.

This role sits within our Apprenticeships Team and reports directly to the Team Leader, working closely with colleagues across Curriculum, Quality, Digital, and Operations.

This is an ideal opportunity for someone who understands the realities of people management and loves helping emerging leaders build confidence, capability, and professional identity.

With upcoming changes in the sector, the successful postholder will also have opportunities to develop into other apprenticeship streams in the future, including Business Administration, Data Analyst, Project Management, AI Practitioner, and Corporate Responsibility & Sustainability.

Learn more at KB.com

Why Work With Us?

Our learner‑first approach is supported by our innovative KBPro platform and a culture that values authenticity, growth, and collaboration. You’ll also benefit from:

• Dedicated monthly CPD time for your own development
• 5.6 weeks’ annual leave, plus bank holidays and two paid weeks off over Christmas/New Year
• Two weeks’ paid short‑term sick leave
• Access to Health Assured employee wellbeing support and rewards
• Opportunities to contribute to exciting cross‑team growth initiatives

Remote working is standard, with occasional in‑person away‑days in London.

Key Responsibilities

Support emerging leaders to develop core management skills

• Coach learners to build confidence in communication, problem‑solving, decision‑making, performance management, and team motivation
• Help learners apply leadership models and management tools to real workplace situations
• Encourage reflective practice and support learners to develop their own leadership style

Deliver engaging online workshops and group learning

• Facilitate interactive online workshops using discussion, scenarios, and practical activities
• Create inclusive, psychologically safe learning environments
• Adapt delivery to suit learners from a wide range of industries and backgrounds

Provide personalised coaching and structured learner support

• Build strong, supportive relationships through monthly one‑to‑one coaching
• Develop individual learning plans that integrate on‑the‑job and off‑the‑job learning
• Conduct regular tripartite reviews with learners and line managers
• Prepare learners for EPA through structured practice, feedback, and confidence‑building

Monitor progress and ensure a high‑quality learner experience

• Track learner progress using internal systems and take timely action where needed
• Maintain accurate, same‑day records and ensure OTJ requirements are met
• Identify learners at risk of falling behind and implement tailored re‑engagement strategies

Collaborate and contribute to continuous improvement

• Work closely with Curriculum, Digital, and Operations colleagues to ensure a seamless learner journey
• Participate in standardisation meetings and share insights to strengthen coaching practice
• Engage in ongoing professional development across leadership, coaching, and digital learning

Skills Coach - Desired Experience & Qualifications

Essential

• Experience delivering apprenticeship standards (ideally TL3 and/or ODM5) or professional development programmes
• Experience in people management, leadership development, coaching, or mentoring
• Strong understanding of first‑line management responsibilities (communication, performance management, problem‑solving, team leadership)
• Ability to coach and support adult learners from diverse professional backgrounds
• Excellent communication, facilitation, and relationship‑building skills
• Minimum GCSE A*–C (or equivalent) in English and Mathematics

Desirable

• Teaching, assessing, or coaching qualification (AET, DET, CAVA, PGCE, ILM/EMCC/ICF coaching etc.)
• Experience using digital learning tools, e‑portfolios, or virtual learning environments
• Membership of a relevant professional body

If this role excites you and aligns with your professional goals, we’d love to hear from you.

Please apply with your CV and we will be in touch.

I look forward to hearing from you.

Nathan

People Partner

KnowledgeBrief

KnowledgeBrief is an Equal Opportunities employer. All qualified applicants will be considered.