The Senior e-Billing Specialist will be a member of the firmwide Billing Department. This is a full-time remote position. Overtime flexibility is a must.
KEY RESPONSIBILITIES
Assist with populating, maintaining and updating e-Billing data for our e-Billing clients across the firm’s and clients’ 3rd party applications.
Coordinate resubmission of invoices with billing specialists/billing attorneys/secretaries.
Review client e-billing guidelines and various vendor platforms to ensure proper set up of e-billing clients in the system.
Ensure compliance with the firm’s billing policies and resolving any potential discrepancies before live rollout.
Assist E-Billing team with e-billing systems by adding/removing user accounts, resetting passwords, assigning proper security levels, entering budgets, and updating status reports/matter profiles when needed;
Clearly communicate and respond to inquiries and requests made by clients, attorneys, and business services professionals.
Assist e-Billing team with supervising the e-billing process, including maintaining and monitoring eBillingHub, and e-billing vendor websites to make ensure that all invoices are submitted timely and successfully.
Work with the billing/e-Billing/collection teams to monitor and resolve any billing issues, ensuring quick resolution and maintaining client satisfaction.
Document meetings/discussions with billers, partners and clients for actions and/or later follow-up.
Interact daily with the E-Billing, Billing & Collection teams.
Ad hoc reports for attorneys as needed.
Handle special assignments/projects, complex e-billing and additional duties as assigned.
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REQUIRED EDUCATION, KNOWLEDGE & EXPERIENCE
BA/BS degree in Business Administration or related experience, preferably in a large legal services or professional services organization.
The candidate must have 5+ years of experience in an e-Billing Specialist role.
Knowledge of effective legal billing procedures and of computerized legal billing systems (Aderant Expert) and electronic online billing applications (EbillingHub, Legal Tracker, T360, Mitratech Collaborati, etc.) is a plus.
REQUIRED SKILLS AND ABILITIES
Strong computer skills and proficiency with Microsoft Office.
Strong typing/keyboard skills and able to use a 10-key calculator by touch.
Ability to self-direct, prioritize tasks and work with minimum supervision and with Individuals at all levels of the organization.
Ability to meet tight deadlines, handle multiple priorities and take a proactive approach to ensure that all needs are met. The candidate must possess strong organizational skills and pay close attention to details.
A strong client service orientation is a must.
Excellent written and verbal communication skills.
PHYSICAL REQUIREMENTS
Ability to sit and stand for extended periods.
Ability to lift up to 20 pounds.
Pillsbury Winthrop Shaw Pittman LLP is an Equal Opportunity Employer.
If you require an accommodation in order to apply for a position, please contact us at PillsburyWorkday@pillsburylaw.com.