Overview
We are seeking an experienced Senior ServiceNow Developer to design, develop, and maintain enterprise ServiceNow solutions that support IT Service Management (ITSM), Service Desk operations, and cybersecurity workflows. This role will focus on building scalable ServiceNow applications, automating operational processes, and integrating enterprise platforms such as Splunk and other monitoring or security tools to improve service delivery, incident response, and operational visibility.
The ideal candidate will possess deep expertise with the ServiceNow platform, including ITSM modules, workflow automation, Service Catalog development, and system integrations. The developer will collaborate closely with service desk teams, cybersecurity engineers, and enterprise IT teams to modernize operational processes through automation, platform enhancements, and AI-enabled capabilities.
This role requires strong technical expertise combined with an understanding of enterprise service operations, security monitoring environments, and government compliance frameworks.
Qualifications
- Minimum 8–10 years of experience in enterprise IT development or engineering roles, with at least 4 years of hands-on ServiceNow development experience.
- Strong experience developing and maintaining ServiceNow ITSM capabilities, including Incident, Problem, Change, Request, and Service Catalog modules.
- Experience implementing ServiceNow Service Desk and IT Operations Management (ITOM) capabilities to support enterprise service delivery.
- Familiarity with Splunk Enterprise or Splunk Enterprise Security for log analysis, monitoring, and operational analytics.
- Experience integrating ServiceNow with enterprise monitoring, security, and operational tools via REST APIs, XML, or JSON-based integrations.
- Strong understanding of enterprise IT architecture, networking concepts, and security operations environments.
- Experience supporting environments aligned with government compliance frameworks such as RMF, NIST CSF, or similar regulatory requirements.
- Knowledge of AI-enabled automation within ServiceNow, including virtual agents, predictive intelligence, workflow automation, and AI-assisted service management is preferred but not required.
Responsibilities
- Design, develop, configure, and maintain ServiceNow applications, workflows, and platform capabilities to support enterprise IT Service Management (ITSM) and service desk operations.
- Implement and manage Service Request workflows and Service Catalog offerings, including request intake, automated triage, routing, approvals, and fulfillment processes to streamline service delivery.
- Develop and maintain integrations between ServiceNow and enterprise platforms, including monitoring, identity management, and security tools such as Splunk, using REST APIs and data formats such as XML and JSON.
- Develop and optimize workflow automation and orchestration within ServiceNow to reduce manual service desk tasks, improve operational efficiency, and enable automated ticket creation and response coordination.
- Configure and customize ServiceNow applications, forms, user interfaces, and automation logic to enhance usability and support evolving service management requirements.
- Develop dashboards, reports, and operational metrics within ServiceNow to support service desk performance monitoring, operational visibility, and decision-making.
- Collaborate with infrastructure, cybersecurity, and platform engineering teams to ensure ServiceNow workflows support incident response, vulnerability management, and operational resilience processes.
- Support platform lifecycle activities, including testing, release management, deployment, and implementation of new ServiceNow capabilities and enhancements.
- Provide production support and troubleshooting for the ServiceNow platform, resolving defects, maintaining system stability, and supporting end users.
- Document system configurations, updates, and operational procedures to ensure accurate technical documentation and knowledge transfer.
- Support implementation of AI-enabled ServiceNow capabilities, including predictive intelligence, virtual agents, automated ticket classification, and intelligent routing.
Requirements
- 8+ years of experience in enterprise IT development, platform engineering, or automation roles.
- 4+ years of hands-on ServiceNow development experience.
- Experience implementing and supporting ServiceNow ITSM modules, including Incident, Problem, Change, Request, and Service Catalog.
- Experience integrating ServiceNow with enterprise platforms using REST APIs and data exchange formats such as XML and JSON.
- Familiarity with monitoring and analytics platforms such as Splunk for operational or security event integration.
- Experience working in environments aligned with government cybersecurity frameworks, such as RMF or NIST CSF.
- Experience collaborating with cross-functional teams, including service desk, infrastructure, cybersecurity, and data teams.
- ServiceNow Certified System Administrator (CSA) preferred.
- Knowledge of ServiceNow AI and automation capabilities (Predictive Intelligence, Virtual Agent, intelligent routing) preferred.
- US Citizenship required.
Technical Skills:
- Strong experience with ServiceNow platform development, including: Business Rules, Script Includes, Flow Designer, UI Policies and Client Scripts, Service Catalog development, IntegrationHub.
- Experience implementing ServiceNow ITSM and Service Desk capabilities.
- Experience integrating enterprise platforms using REST APIs, XML, JSON, and web services.
- Familiarity with Splunk dashboards, alerts, and event management workflows for integration with ITSM processes.
- Strong troubleshooting and debugging skills across platform integrations and automation workflows.
- Understanding of enterprise IT infrastructure, networking protocols, and security monitoring environments.
- Familiarity with ServiceNow automation and AI features, such as: Virtual Agent, Predictive Intelligence, Workflow automation, Intelligent ticket routing.