Sr. Specialist, Fraud & Non Fraud Investigations

First National Bank of Omaha is dedicated to supporting its employees and customers. As a Fraud and Non-Fraud Investigations Senior Specialist, you will help customers protect themselves against fraud and assist with billing disputes, conducting thorough investigations and communicating effectively with affected customers.

Responsibilities

• Communicate with customers who have experienced fraud or a billing error on their account while also reassuring these vulnerable customers that FNBO has their back
• Determine the validity of disputes and hold customers accountable if necessary
• Conduct an in-depth investigation and attempt to identify a suspect
• Contact law enforcement when necessary and provide important information
• Research and submit Suspicious Activity Referrals when necessary
• Understand chargeback life cycles for Visa and Mastercard
• Review responses from merchants and respond accurately and professionally based on the information that was provided
• Understand Federal Regulation Z and ensure that all work is completed to the standard that is set forth
• Perform basic accounting and ensure that customer’s accounts balance after an investigation is complete
• Assist the Bankcard Recovery department by investigating claims of fraud and billing disputes on accounts in collections
• Effectively manage time to ensure performance is meeting or exceeding production goals

Skills

• High school diploma or GED
• Excellent oral and written communication skills
• Basic PC skills required with the ability to master the software programs we use (FileNet, TBS, CRT, etc.)
• A minimum of nine months of customer service experience
• Basic accounting skills with the ability to balance accounts
• Credit card dispute and chargeback experience is highly desired
• Familiarity with the credit card or banking industry

Benefits

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Time Off Programs
• Health Savings Account (HSA)/Dependent Care
• Employee Banking
• Growth Opportunities
• Tuition Assistance
• Short-Term/Long-Term Disability Insurance

Company Overview

First National Bank Ghana received a universal banking license from the Bank of Ghana during the second half of 2015 with Richard Hudson as Chief Executive Officer. It was founded in 2017, and is headquartered in Ridge, Volta, GHA, with a workforce of 501-1000 employees. Its website is https://www.firstnationalbank.com.gh.

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