About the Role/Team:
As a Senior Strategic Account Executive at WEX, you are the accountable owner of our most complex and high-revenue enterprise partner relationships. You are responsible for delivering exceptional value, strengthening multi-layered partnerships, and ensuring long-term partner success.
This role requires extreme ownership—you are responsible for protecting and growing your enterprise accounts, minimizing attrition, driving complex renewals, and ensuring a world-class partner experience. You will serve as an expert-level strategic advisor, deeply understanding your partners’ enterprise goals and industry landscape while aligning WEX’s complex solutions to drive significant revenue growth (ARR). You operate with a high degree of autonomy, managing high-stakes negotiations and proactive risk mitigation to ensure long-term loyalty.
How you will make an impact:
Strategic Partner Leadership & Ownership
Serve as the primary post-sale point of accountability and expert advisor for a portfolio of high-complexity enterprise partner accounts.
Build and influence deep, long-term relationships with key decision-makers and C-suite stakeholders based on trust and shared strategic goals.
Develop and execute comprehensive account plans with clear objectives, strategies, and metrics tailored to enterprise-level KPIs.
Champion partner success through advanced strategic planning sessions and high-impact quarterly business reviews.
Account Growth & Enterprise Revenue Impact
Take full ownership of account growth and retention for high-revenue potential partners, directly driving significant ARR through upsells and cross-sells.
Lead high-complexity renewal processes and negotiations involving multiple stakeholders, legal teams, and customized contracts.
Identify and implement new solution opportunities by aligning WEX’s enterprise capabilities to emerging partner needs.
Proactively identify and mitigate risks to ensure long-term retention and account health.
Product Enablement & Advanced Adoption
Guide partners through industry best practices and advanced product features to maximize ecosystem value.
Develop sophisticated enablement plans that support partner-specific business outcomes and large-scale implementations.
Drive consistent product utilization across the partner’s organization to ensure deep-rooted adoption and prevent churn.
Service Ownership & Cross-Functional Leadership
Act as the single point of accountability for enterprise-level issue resolution and partner satisfaction.
Lead cross-functional collaboration with Product, Engineering, Tech, and Legal teams to resolve complex concerns quickly and completely.
Identify and eliminate systemic friction points early to transition from reactive service to proactive partnership.
Communication, Advocacy & Mentorship
Represent the "voice of the partner" within WEX to influence product direction and service improvements.
Provide guidance and mentorship to junior team members, sharing expertise in account management best practices.
Maintain accurate, executive-level records of partner status and opportunities within CRM platforms.
Experience you will bring:
Minimum 10 years of customer success or account management experience, with a proven track record of managing large, complex enterprise accounts.
Bachelor’s degree or equivalent relevant experience.
Expert knowledge of HSA, HRA, FSA, Commuter, COBRA, and Direct/Retiree Billing preferred.
Advanced understanding of Savings & Spending and COBRA regulatory requirements.
Proven success in high-stakes negotiations, complex contract management, and exceeding significant revenue targets.
High accountability mindset with the ability to operate autonomously and make strategic decisions independently.
Proficiency in CRM and client engagement platforms (e.g., Salesforce).