Company Summary:
At Young Innovations, we foster a dynamic environment where team members make an impact every day as part of a collaborative, inclusive culture. Together, we serve the dental profession and their patients, united in our mission of achieving a Lifetime of Oral Health™.
We embrace diverse perspectives and encourage bold thinking, challenging traditional approaches with a bias for action. Whether you’re looking to expand your skills or grow your career, Young is here to support your goals and continuous learning. At Young, YOU are at the core of what we do.
Position Overview:
We are looking for a highly motivated and experienced Strategic Account Manager to join our team at Young Innovations. This role is ideal for someone who excels at building strong, long lasting relationships with key clients and partners. The successful candidate will be responsible for managing a portfolio of high value dental accounts, driving growth, and ensuring customer satisfaction through tailored solutions and strategic initiatives.
You’ll like this role if:
- Building relationships
- Partnering with internal managers to create better value to our customers
Why You’ll Love Working Here:
- Medium sized company, not too big, not too small, just enough to get things done and see your impact
- Did we say benefits? Full medical, dental, vision, RRSP, parental leave, paid holidays, paid time off, short & long term disability insurance, and more!
- Working in a fast-pace environment
Who you’ll work with:
- This role reports to the Country Manager with a team of Strategic Account Managers
What You’ll Do:
- Account Management
- Build and maintain strong, long term relationships with key distributor partners, ensuring satisfaction and loyalty
- Serve as the main point of contact for high-priority accounts, addressing their needs and concerns effectively
- Strategic Planning & Execution
- Develop customized account strategies to drive sales, identify growth opportunities, and improve overall account performance
- Work closely with distributors to understand their business needs and align our products and services to meet those needs
- Sales Growth & Retention
- Lead efforts to expand business with existing clients through upselling, cross selling, and identifying opportunities for new product introductions
- Ensure that clients achieve maximum value from our dental products and services, enhancing retention and satisfaction
- Client Consultation & Education
- Serve as a trusted advisor to dental practices, clinics, and other key accounts by providing expert guidance on dental products, industry trends, and best practices
- Collaboration with Internal Teams
- Partner with sales, marketing, customer service, and product development teams to ensure that client needs are met and exceeded
- Coordinate the execution of promotional campaigns, product launches, and training initiatives
- Performance Analysis & Reporting
- Monitor account performance, track KPIs, and provide regular reports on sales growth, and strategic objectives. Use data to drive improvements and recommend solutions for distributor success
- Contract Negotiation & Renewals
- Manage contract negotiations and renewals for strategic accounts (mid size groups), ensuring favorable terms for both the client and the company