Technical Account Manager

Business Area:

Professional Services

Seniority Level:

Mid-Senior level

Job Description: 

At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry.  Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world’s largest enterprises.

As a Technical Account Manager (TAM), you will combine strong customer engagement skills with deep technical curiosity to help organizations successfully adopt and realize value from Cloudera’s Anywhere Cloud and AI platform.

You will act as a trusted technical advisor, partnering with customer executives and architects to guide their data, analytics, and AI transformation journeys. Whether they are operating in hybrid, multi-cloud, or on-premise environments, you will help them scale and operationalize Cloudera’s capabilities wherever their data lives.

As a Technical Account Manager you will:

• Be a Trusted Advisor: Guide customers through the operational, architectural, and strategic aspects of running data and AI workloads across hybrid and multi-cloud environments.

• Drive Platform Adoption: Support customers as they deploy and expand data engineering, data warehousing, machine learning, and AI workloads.

• Advocate for the Customer: Influence product improvements by identifying adoption barriers and advocating for customer needs internally with Product and Engineering.

• Lead Strategic Engagements: Facilitate Quarterly Business Reviews (QBRs), technical roadmap planning, and architecture discussions with customer leadership.

• Coordinate Global Teams: Orchestrate efforts across Customer Success, Support, Product, and Professional Services to ensure a seamless experience.

• Unlock Value: Identify opportunities to expand platform usage, helping customers translate their data strategy into measurable business outcomes.

We’re excited about you if you have:

• 5–10 years of experience in a customer-facing technical role (e.g., TAM, Customer Success Engineer, Solutions Architect, or Technical Consultant).

• Enterprise Expertise: Experience supporting customers with complex environments, such as cloud platforms, hybrid infrastructure, or distributed data systems.

• Strategic Communication: The ability to translate high-level business goals into practical technical execution plans for both executives and engineering teams.

• Platform Implementation: A track record of helping organizations implement or operate enterprise-grade data, analytics, or AI infrastructure.

• Education: Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related technical field (or equivalent practical experience).

You may also have:

• Advanced Degrees: An MBA or Master’s degree in a technical or business-related discipline.

• Cloud Modernization: Experience supporting customers migrating workloads across public cloud environments (AWS, Azure, GCP).

• Ecosystem Knowledge: Familiarity with AI/ML platforms, distributed storage, or cloud-native application development.

• Collaborative Experience: A background in working with systems integrators or technology ecosystem partners.

What you can expect from us:

• Generous PTO Policy 

• Support work life balance with Unplugged Days

• Flexible WFH Policy 

• Mental & Physical Wellness programs 

• Phone and Internet Reimbursement program 

• Access to Continued Career Development 

• Comprehensive Benefits and Competitive Packages 

• Paid Volunteer Time

• Employee Resource Groups

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