Join arenaflex, a forward-thinking innovator in the automotive industry, as we continue to revolutionize the way people interact with our cutting-edge technology. Our award-winning workplace culture is centered on inclusion and kindness, and we're looking for talented individuals to join our mission to be a force for good in the world.
As a Technical Customer Care Specialist I at arenaflex, you'll be the face of our company, providing exceptional support to our clients and helping them navigate the complexities of our Dealertrack Dealer Management Software (DMS) application. If you're a tech-savvy problem-solver with a passion for delivering outstanding customer experiences, we want to hear from you.
**What You'll Do**
As a Technical Customer Care Specialist I, you'll be responsible for:
* Providing top-notch support to clients via phone, email, and other electronic communications
* Troubleshooting and resolving technical issues related to the DMS application
* Verifying proper installation and configuration of software
* Answering policy and procedural questions
* Providing training to clients on the use of the system and applications
* Collaborating with internal team members to escalate system and client issues
* Analyzing data to resolve complex technical issues
* Using critical thinking and problem-solving skills to resolve a wide variety of issues
* Following up with client requests in a timely manner
* Correctly documenting all work in a case system
* Managing escalation cases with professionalism and a focus on client satisfaction
* Mentoring team members to improve the department's overall success and client satisfaction
* Maintaining constructive relationships with customers and bringing to the attention of the manager any issues/inquiries
* Working on other projects as assigned by their Manager/Supervisor
* Attending training sessions to improve and/or maintain skill sets
* Maintaining professionalism while working with clients, co-workers, and leadership
* Ability to work under pressure and against deadlines
* Ability to use discretion in managing confidential client data
* Ability to follow outlined processes and demonstrate good judgment
* Ability to work well independently and with a team
* Ability to analyze different types of data to draw conclusions
**What's In It For You?**
* **Best-in-class technology**: You'll have access to the latest and greatest tools and equipment to help you do your job efficiently and effectively.
* **Competitive pay and benefits**: arenaflex offers highly competitive pay, generous incentives, and comprehensive benefits, including 401k matching, medical benefits, and more.
* **Growth opportunities**: With a career at arenaflex, you'll have the chance to learn and grow with our company, developing new skills and exploring exciting opportunities across our family of businesses.
* **Flexible work environment**: We understand that you have a life outside of work, and we're committed to creating a flexible work environment that allows you to balance your work and personal life.
* **Diverse and inclusive culture**: arenaflex is a place where you can bring your authentic self to work, and we celebrate diversity and inclusion in all its forms.
**Who You Are**
You're a tech-savvy problem-solver with a passion for delivering outstanding customer experiences. You're comfortable working in a fast-paced environment, and you're able to think critically and solve complex problems. You're also a team player who is able to work collaboratively with others to achieve common goals.
**Essential Functions**
* The Technical Customer Care Specialist I will manage a variety of interactions with clients via phone, email, and other methods of communication supporting the DMS technical call center
* Professionally manage a variety of questions and concerns from clients regarding technical inquiries for the Dealertrack Dealer Management Software (DMS)
* Responsible for responding to client inquiries, troubleshooting and/or resolving product issues, and providing the information to resolve our clients' concerns
* Research technical problems with the aim of finding the best possible solution
* Work with internal team members via cases, phone, email and IM to escalate system and client issues
* Analyze data to resolve complex technical issues
* Use critical thinking and problem-solving skills to resolve a wide variety of issues
* Follow up with client requests in a timely manner
* Correctly document all work in a case system
* Manage escalation cases with professionalism and a focus on client satisfaction
* Mentor team members to improve the department's overall success and client satisfaction
* Maintain constructive relationships with customers and bring to the attention of the manager any issues/inquiries
* Works on other projects as assigned by their Manager/Supervisor
* Attend training sessions to improve and/or maintain skill sets
* Maintain professionalism while working with clients, co-workers, and leadership
* Ability to work under pressure and against deadlines
* Ability to use discretion in managing confidential client data
* Ability to follow outlined processes and demonstrate good judgment
* Ability to work well independently and with a team
* Ability to analyze different types of data to draw conclusions
**Minimum Qualifications**
* High School Diploma/GED
* Generally, less than 2 years' experience in a related field
* Working knowledge of Microsoft Outlook, Word, and Excel
**What We Look For (Preferred)**
* College Degree
* Technical background
If you're a motivated and customer-focused individual who is passionate about delivering exceptional support, we want to hear from you. Apply now to join the arenaflex team and start your career as a Technical Customer Care Specialist I.
Why Join arenaflex?
At arenaflex, we're committed to creating a workplace culture that is inclusive, kind, and supportive. We believe that our employees are our greatest asset, and we're dedicated to providing them with the resources and opportunities they need to succeed.
Our Benefits
* Competitive pay and benefits
* Flexible work environment
* Opportunities for growth and development
* Diverse and inclusive culture
* Comprehensive training and support
Our Culture
At arenaflex, we're passionate about creating a workplace culture that is collaborative, innovative, and fun. We believe that our employees are the key to our success, and we're committed to providing them with the resources and support they need to thrive.
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional support, we want to hear from you. Apply now to join the arenaflex team and start your career as a Technical Customer Care Specialist I.
Apply now and take the first step towards a rewarding career with arenaflex.
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace culture that is inclusive, kind, and supportive, and we believe that our employees are our greatest asset.
Contact Us
If you have any questions or would like to learn more about our company culture and benefits, please don't hesitate to contact us. We look forward to hearing from you.
arenaflex
123 Main Street
Anytown, USA 12345
Phone: 555-555-5555
Email: [[email protected]](mailto:[email protected])