MilliporeSigma is a global leader in science and technology, seeking a Technical Service Specialist for their BioMonitoring business. This role focuses on supporting microbiology quality control in regulated markets, engaging with customers through various digital platforms and collaborating with internal partners to ensure high customer satisfaction.
Responsibilities
- Support the microbiology quality control field with a focus on pharmaceutical, biotech, food, beverage, and other regulated microbiological testing markets
- Engage with customers digitally through virtual meetings, voice and video calls, website chat functions, and email inquiries
- Understand various microbiological workflows, including but not limited to sterility testing, pathogen testing, bioburden, environmental monitoring, and rapid microbial technologies
- Work collaboratively with customer quality assurance and quality control groups, utilizing internal partners such as Product management, Commercial Sales, Field Marketing, Technology Specialists, and Global Product Quality teams at various manufacturing sites to maintain a high level of customer satisfaction
- Travel expectations are >15%
- This is a hybrid role, alternating flexibly between remote work and office days
Skills
- Bachelor Degree in Microbiology, Molecular Biology, Biology, Quality/Regulatory, or other Life Science discipline
- 1+ years of microbiology lab experience
- Experience utilizing Salesforce and ability to work with additional internal digital tools
- Proficient experience with Microsoft Office tools, including but not limited to Word, PowerPoint, Outlook, and Teams
- Proficiency in technical writing, with the ability to create and summarize scientific studies and investigations
- Familiarity with AOAC, food safety regulations, hygiene monitoring, EPA guidelines, and relevant microbiological United States Pharmacopeia chapters, with emphasis in quality control is a plus
- Demonstrated ability to work in a matrixed organization inspiring teamwork to achieve results
- Skilled in supporting customers in offering remote (email, phone, online) technical assistance in an organized and timely manner
- Experience with robotics and automation in a regulated setting
- Skilled in addressing customer concerns and determining corrective actions
- Demonstrates problem-solving skills and sound judgment to prioritize issues or gaps in day-to-day activities, such as troubleshooting
- Skilled in achieving technical competency, product knowledge, understanding of workflow, and competitive landscape
- Experience as a Scientist, Microbiologist or Molecular Biologist, with a knowledge and understanding of microbiology quality control
Benefits
- Health insurance
- Paid time off (PTO)
- Retirement contributions
- Other perquisites
Company Overview
Wiley’s leading media brand providing first-hand information on the global chemical, life science and process industries It was founded in undefined, and is headquartered in Weinheim, Baden-Württemberg, DE, with a workforce of 201-500 employees. Its website is https://www.chemanager-online.com/en.