We are working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Portuguese speaking Technical Support Advisor to join their teams in A Coruña.
Position: Technical Support Advisor
Location: A Coruña, Spain / On-Site
Employment type: Full-time
Remuneration: Base salary + bonuses.
DUTIES AND RESPONSIBILITIES:
- Provide technical support and assistance for a project with a leading software development company.
- Utilize prior experience or skills gained as an IT Technician to troubleshoot and resolve technical issues effectively.
- Collaborate with cross-functional teams to ensure seamless project execution and customer satisfaction.
- Offer guidance and solutions to clients, ensuring timely and accurate resolution of technical challenges.
- Contribute to the continuous improvement of processes and provide valuable insights based on technical expertise.
REQUIREMENTS:
- Fluent in Portugal Portuguese and English, with strong proficiency in both written and spoken communication.
- Knowledge of Spanish is a plus.
- Background or experience in IT technologies/products, particularly in Cloud solutions or tools related to Office, Outlook, OneDrive, Exchange, SharePoint, Lync Server, and Microsoft Windows is valuable.
- Ability to manage a wide range of customer interactions with professionalism and empathy.
- Strong critical thinking and problem-solving skills for effective resolution of issues.
OFFER:
- Full-time (39 hours) contract, Monday to Friday, with rotating shifts between 09:00 and 21:00.
- Dynamic and multicultural work environment.
- Strong focus on work-life balance.
- Comprehensive training on the product, advanced technologies, and in-demand skills in the market.
- Office-based position in A Coruña location, or the option to work remotely from anywhere in Spain.
- Guidance and tools to reach career potential
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