Resideo is a global manufacturer and distributor of technology-driven solutions, and they are seeking a Technical Support Specialist I for Network. This role involves providing technical support for network installations, troubleshooting, and configuration, while assisting professional integrators in the custom electronics industry.
Responsibilities
- Provide intermediate technical support for installation, configuration, troubleshooting, and return processing, following standard procedures and under close supervision
- Function as the first point of contact for ADI professional integrators in the Standard Network queue (Tier-1), performing intermediate, well-defined tasks with guidance
- Accurately document customer and partner interactions, including troubleshooting steps and outcomes, using standard data entry protocols and internal systems
- Manage and solve complex network challenges requiring intermediate skills in the following areas:
- Addressing, Routing, Switching
- Subnetting
- Multicast Networking: Design and deployment of multicast routing (PIM, IGMP)
- VLANs and inter-VLAN routing
- Proficiency with tools like ping, traceroute, and show commands
- Understanding of Layer 2 protocols
- Understanding of Layer 3 protocols
- Ability to Identify problems in Layer 2 and Layer 3 of the OSI model
- Firewalls
- Basic Wireless Concepts: WLAN, SSIDs, and WPA/WPA2 encryption
- WAN Technologies
- Process product returns efficiently while ensuring adherence to technical verification protocols
Skills
- 1-2 years of professional experience installing and configuring network products such as routers, switches, and wireless access points, or relevant experience
- Industry Certifications: One of the following: Network+, CCNA, CCNP OR Snap One PCNA & Control4 AP Certification / Control4 Certified Technician
- Strong aptitude for troubleshooting across multiple product categories and technologies
- Familiarity with IoT, audio/video, networking, home automation, and surveillance technologies
- Exceptional critical thinking skills and ability to quickly learn and apply new technical concepts
- Exceptional English communication skills, both verbal and written, with a customer-first mindset
- Familiarity with ADI's proprietary exclusive-brand products and platforms: Control4, OvrC, Luma, Binary, WattBox, Clare, and others
- Expertise in commercial and residential audio/video systems, including DSPs, projectors, and streaming solutions
- Experience with professional specialized technology systems such as motorized window treatments, centralized lighting, and power management solutions
- Experience supporting professional integrators or in the custom electronics industry
Benefits
- Life and health insurance
- Life assistance program
- Accidental death and dismemberment insurance
- Disability insurance
- 401k Plan
- Vacation & holidays
- Medical, Dental, Vision, Pet Insurance and 401k participation from Day 1
- 12 paid holidays each year
- 401K plan with up to 7% company match
- Four weeks parental leave without using vacation time
- Employee discounts on company products and other retail/service providers
- Opportunity to progress within a global business
- Product and leadership mentoring to ensure you are set up for success
Company Overview
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