Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.
Winner of Comparably’s Award for Best Global Culture in 2024, 2023, 2022 and 2021
Gold Stevie Award Winner for Great Employers in 2024 and 2022
We foster an exciting culture of creativity, connection, and commitment
Read more about our culture: Foundever® Stories.
This role may involve the use of approved artificial intelligence (AI) tools to support day-to-day tasks, improve efficiency, and enhance decision-making. Examples may include automated workflows, data-supported recommendations, drafting or summarization tools, or candidate/employee interaction tools (as applicable to the role).
Provides technical and onboarding support for all virtual care platform users. Responsible for coordinating access to virtual tools, system setup, user access management, troubleshooting, and ensuring smooth integration of clinical and administrative workflows. Supports compliance with all privacy requirements and organizational security standards. This opportunity represents an existing vacancy supporting current business operations.
Demonstrated experience in providing technical support for software and hardware
Proven ability to diagnose and resolve technical issues quickly, including familiarity with troubleshooting tools and techniques.
Experience in managing user permissions and roles within software systems, including user access provisioning and deprovisioning processes.
Experience collaborating with cross-functional teams, such as IT, clinical staff, and administrative personnel, to ensure seamless implementation of technology solutions.
Experience in designing and delivering training programs for end users, focusing on technology adoption and user experience.
Proven track record of conducting onboarding and workshops for diverse user groups
Diploma in Computer Science, Computer Programmer Analyst or related area of study
Understanding of compliance frameworks and the regulatory environment surrounding healthcare technology and data privacy.
Strong communication skills, with the ability to convey technical concepts clearly and effectively to non-technical users.
A customer-service-oriented mindset, demonstrating patience and empathy when assisting users with technical issues.
Medium Knowledge on Networking, Telephony or Servers.
Familiarity with electronic health records (EHR) and their integration with virtual care applications an asset.
Identifies and addresses issues proactively using both qualitative and quantitative analysis; evaluates outcomes against standards and makes informed decisions aligned with short- and long-term goals.
Build trust and credibility through consistent professionalism, effective negotiation, and collaborative engagement with stakeholders to achieve shared goals and strategic outcomes
The starting pay range for this position is CAD 45600 per year; however, base pay offered may vary depending on location, job-related knowledge, education, skills, and experience.
Offers of employment are conditional and require that you complete and pass a criminal background check that reviews all criminal activity in every area of residence for the last seven years.
Foundever® is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.