From a small store in Turin to a large, internationally recognized group: we are present in 90 countries around the world, with over 5,000 employees and 30 companies, managed directly and indirectly by the Luigi Lavazza Spa parent company, which distribute and market our products and coffee machines. In addition to Lavazza, the following brands are also part of our Group: Carte Noire, Merrild, Kicking Horse, Eraclea and Whittington tea.
Joining Lavazza means doing business with passion, knowing that the impact of our work goes beyond the quality of the production chain. We are a big family and are constantly looking for new talents who share our values and can enrich our team. We combine competitiveness with social and environmental responsibility as we create superior quality products available for consumption both at home and out of home, and distributed through all channels: Retail, Foodservice, Office Coffee Service (OCS), and Vending. Our strong, diversified presence enables us to offer consumers and clients perfectly suited solutions, for any occasion and time of day.
The Training team at Lavazza North America plays a critical role in building coffee expertise, reinforcing brand standards, and supporting customer success across our foodservice and distributor partners. The team delivers immersive, hands-on education that elevates product knowledge, in-cup quality, and overall customer experience while strengthening long-term brand loyalty and commercial performance. Lavazza Trainers in North America will be supported to achieve and maintain Specialty Coffee Association (SCA) Authorized Specialty Coffee Trainers (AST) certification -company sponsored
The Regional Trainer is responsible for planning and delivering technical, product, and experiential training for customers, partners, and internal teams. This role operates as a field-facing brand ambassador, supporting new account openings, equipment installations, and ongoing quality assurance through structured training and follow-up. The Trainer works closely with Sales, Operations, and Technical Services to ensure Lavazza standards are consistently executed and to identify opportunities to grow customer satisfaction and incremental revenue.
Work location: Chicago, IL
Work model: Remote – some weekend work required, flexible to maintain a 5-day workweek
Travel requirement: 50% minimum both nationally and some abroad (passport required)
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Training Delivery & Customer Education
Training Center & Operational Excellence
Brand Ambassadorship & Standards
Cross-Functional & Partner Collaboration
Sales Enablement & Revenue Growth
Events, PR & External Engagement
Account Support, Quality Assurance & Loyalty
Lavazza is an equal opportunity employer that is committed to diversity and inclusion in the workplace.
Lavazza prohibits discrimination and harassment of any type and affords equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.