The Training Specialist, Mid designs and delivers end‑to‑end training programs that help users, support staff, and managers effectively adopt new systems, tools, and processes in a mission‑critical federal environment. The role conducts needs analyses, defines learning objectives, and develops blended curricula that combine instructor‑led sessions, virtual training, e‑learning, and performance support materials.
Key Responsibilities
- Perform training needs analyses and define role‑based learning objectives for diverse user groups such as end users, help desk, and technical staff.
- Design and develop blended training solutions including classroom/virtual courses, e‑learning modules, simulations, exercises, job aids, and quick‑reference guides.
- Convert complex technical concepts, workflows, and compliance requirements into clear, practical examples, scenarios, and case studies aligned to real program use cases.
- Create and maintain reusable templates, storyboards, and content standards to keep training consistent across courses, releases, and delivery channels.
- Configure and use learning management systems (LMS) to manage curricula, enrollments, automated assignments, and completion tracking, and to produce training metrics for stakeholders.
- Facilitate training events (in‑person and virtual), manage learner engagement and discussions, and adjust delivery based on participant feedback and real‑time observation.
- Evaluate training effectiveness using assessments, surveys, on‑the‑job performance checks, and adoption indicators; recommend and implement content and delivery improvements.
- Partner with product owners, system administrators, and project teams to keep training synchronized with system changes, agile releases, and deployment timelines.
- Support change‑management activities by coordinating training schedules, communications, and readiness activities related to new system or process rollouts.
Required Qualifications
- Bachelor’s degree in Education, Training, Human Resources, IT, or a related field, or equivalent work experience.
- Typically 4–7 years of experience in technical training, instructional design, or training and development.
- Demonstrated proficiency with instructional design methodologies and adult‑learning principles.
- Experience designing, developing, and delivering training for technical systems or complex business processes.
- Strong communication, presentation, facilitation, and stakeholder‑management skills.
- Ability to manage multiple training initiatives simultaneously and meet deadlines in a fast‑paced environment.
Preferred Qualifications
- Experience working in federal or other highly regulated environments, including alignment of training with policy and compliance requirements.
- Experience partnering closely with IT, systems administrators, or product teams to support frequent releases or system enhancements.
- Familiarity with common e‑learning authoring tools and collaboration platforms used to create and deliver training content.
- Relevant certifications (for example, CPTD, ATD credentials, or equivalent).