Treasury Mgmt. Specialist - Support

Wintrust Financial Corporation is a $66 billion financial institution providing community and commercial banking, specialty finance, and wealth management services. They are seeking a Treasury Management Support & Solutions Specialist who will be responsible for onboarding and supporting clients, processing maintenance requests, and providing exceptional customer service.

Responsibilities

• Provide initial onboarding and ongoing support of new and existing clients
• Service internal and external Treasury Management customers via telephone and workflow system
• Process various maintenance requests
• Resolve product issues
• Prepare product documentation and implement additional accounts and services for customers
• Provide exceptional customer service while handling a large number of calls and requests

Skills

• Excellent communication skills (verbal and written)
• Competency to handle difficult customer calls
• Ability to organize and multi-task in fast paced environment, using multiple applications/systems
• Focus on customer service for both internal and external clients
• Knowledge of Treasury Management products and the banking industry a plus
• The ability to multi-task and handle multiple requests at one time
• Organization
• Phone etiquette skills
• Teamwork and volunteering to help others
• Ability to retain and easily recall new information
• Change flexibility
• Microsoft Office Competency

Benefits

• Medical Insurance
• Dental
• Vision
• Life insurance
• Accidental death and dismemberment
• Short-term and long-term Disability Insurance
• Parental Leave
• Employee Assistance Program (EAP)
• Traditional and Roth 401(k) with company match
• Flexible Spending Account (FSA)
• Employee Stock Purchase Plan at 5% discount
• Critical Illness Insurance
• Accident Insurance
• Transportation and Commuting Benefits
• Banking Benefits
• Pet Insurance

Company Overview

Company H1B Sponsorship