**Must reside in the WNY region
Job Summary
Triage nurse is responsible for working with orthopaedic physicians and surgeons to provide telephonic nursing support to surgical and non-surgical patients. This individual will also respond to patient telephone calls and patient portal communications regarding treatment plan, medication refills, urgent concerns and overall assistance with plan of care. Additionally, this position maintains current accurate information for the physicians and mid-level providers in EMR (Medent).
Duties and Responsibilities
- Demonstrate our Core Values of being Patient Centered, Team Focused, Service Driven, Accountable, and Innovative every day
- Obtain patient's complete medical history and physical data.
- Collaborate with multiple care teams having direct contact with physicians and physician assistants to determine appropriate course of action.
- Provide patient education, advise patients on post-op care and expectations.
- Respond to patient telephone calls and patient portal communications regarding treatment plans, medication refills, urgent concerns, overall assistance with plan of care, and facilitate response per physician protocol when required.
- Chart accurately, concisely, descriptively, and legibly indicating patients progress in Medent.
- Perform other duties as assigned.