Underwriting Associate Operations Account Specialist - Middle Market Renewals

Travelers is a leading property casualty insurer with a commitment to innovation and collaboration. They are seeking an Associate Operations Account Specialist to manage multi-state, multi-line accounts and collaborate with underwriting and business partners to secure and retain business. The role involves building relationships, making sound decisions, and delivering quality service to customers.

Responsibilities

• Become proficient managing multi-state, multi-line accounts throughout the lifecycle which could include rating/pricing, quoting and issuing policies as well as handling related account activity
• Contribute to a positive workplace culture by building and maintaining strong working relationships with business partners and agents
• Gain a rich understanding of business processes by leveraging standardized workflows and state compliance guidelines
• Synthesize multiple sources of information to make sound decisions
• Exercise critical thinking and decision-making skills to become a trusted advisor solidifying customer confidence
• Make a difference to our customers by executing on service level commitments and delivering quality products in a timely manner
• Perform other duties as assigned

Skills

• Completion of higher education coursework
• High School Diploma
• Basic knowledge of Microsoft Suite applications (Word, Excel, etc.)
• Accountability: Takes ownership and responsibility for actions and outcomes, performance and results
• Analytical Thinking and Judgment Decision Making: Identifies current or future problems or opportunities
• Analyzes, synthesizes and compares information to understand issues
• Identifies cause and effect relationships and explores alternative solutions to support sound decision making
• Embracing Change and Leading Transitions: Remains energized and focused in the face of ambiguity, change or strenuous demands
• Demonstrates change leadership by influencing and advocating for change
• Maximizes the benefits of Product and Platform investments through utilization of best practices
• Communication: Demonstrates effective verbal, written, and listening communication skills
• Relationship Management: Provides service excellence to internal and external partners, delivering an experience that exceeds the customer expectations
• Teamwork: Collaboration in situations when actions are interdependent, and a team is mutually responsible to produce desired results
• Embraces diversity of thought that will promote a more inclusive work environment
• Valuing and Developing Talent: Continuously develops skills and competencies that will better enable you and Enterprise Operations to reach business goals
• Customer Focus: Provides service excellence to internal or external clients
• Time Management: Ability to prioritize, highly organized, able to multi-task in order to meet deadlines
• Insurance Education/Designations (CPCU, CIC, etc.)

Benefits

• Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

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