About AppLogic Networks
AppLogic Networks, the App QoE company, helps network service providers deliver highest quality experience to consumers and enterprises. The company develops best-in-class solutions that analyze, optimize and monetize OTT application traffic going through the networks. With contextual machine learning-based insights and real-time actions, AppLogic Networks has become a global leader in Application Quality of Experience (QoE). As part of this innovative and exciting company, you will drive innovation in app-driven cloud and hybrid solutions designed to accelerate time-to-value across network planning, engineering and operations. Join the team and contribute to what makes AppLogic Networks unique in the market: superior App QoE!
Responsibilities
- Work with Customer Network Operations for deployment, maintenance, administration and operational tasks
- Diagnose AppLogic Network’s equipment failures
- Recommend configuration changes and assist with implementations
- General services as required including installation of software maintenance updates for all AppLogic Netwok’s devices and solutions
- Proactive health monitoring of software/hardware issues, Daily monitoring of system health, KPIs, logs, alarms with a sense of urgency when issues arise
- Work within customers change management and maintenance window guidelines
- Analyze & troubleshoot critical Applications traffic and detect problems through the use of essential software tools (traffic sniffers, simulators, traffic detection, MRTG, PRTG, SNMP polling, logs)
- Good background of packet level debugging using Wireshark, tcpdump, tcpreplay or similar tools
- Lead the analysis/discussion with other departments in order to solve and prevent issues
- Submitting and escalation of issues into L2 support as needed
- Accountability for Case management and ensuring that they are resolved
- Providing consultative support and mentor other less experienced team members
- Positive contribution towards quality reviews for other colleagues and peers
Qualifications
Knowledge and Skills
- Commanding knowledge of Unix based operating systems such as Linux, FreeBSD etc
- Hands-on experience with the installation, configuration, and/or operation of network equipment such as Cisco, Juniper or other network hardware manufacturers
- Proven experience in virtualization technologies (VMware, KVM), deployment of Openstack and experience with automation tools like Ansible
- Familiar with cloud architecture (AWS, Google cloud, AWS,…), containers and orchestration concepts (kubernetes, swarm) and tools like Docker,Jenkins,…
- Proven Experience in virtual concepts like: NUMA, SRIOV, PCI-Passthrough,Virtio
- Good understanding of NFV particularly around MANO/ONAMP
- Excellent technical background with a strong understanding of networking (specifically IP related technologies)
- Experience in Quality Assurance testing
- Excellent understanding of end-to-end network call flows, as well as relevant technologies & protocols (DNS, HTTP, HTTPS, DHCP, RADIUS, DIAMETER, GRE, SIP, RTP, MGCP, H.323,RTCP)
- Good understanding of billing and charging concepts and experience with Online Charging and Policy Enforcement (OCS, PCRF, PCEF)
- Good experience in Data communication industry with different operator networks for Wireline (Cable, DSL, FTTH) and/or Wireless (Satellite, Wi-Fi, LTE, GPRS-3G, CDMA-3G, WiMAX, GSM, UMTS,4G and 5G)
- Good background of packet level debugging using Wireshark, tcpdump, tcpreplay or similar tools
- Desired
- Experience with programming or scripting languages such as Java, C/C++, python, Perl etc
- Experience with web technologies (Javascript, HTML5, HTTP, Angular, ...)
- Exposure to and understanding of web application concepts like P2P, VoIP, WAP, MMS, RTSP
- Knowledge of industry models and best practices (eg. Scrum, ITIL etc)
- Experience with modern web applications using Ajax and REST API’s will be advantageous
- Experience of data modelling, DB administration, Vertica, SQL/PostgreSQL, ETL and/or BI in general (microstrategy, tableau, elastic search, kibana, grafana)
- Experience with SQL databases, network traffic monitoring, or firewall technologies – especially in a Telecom, ISP, or Cable Internet environment
Work Experience, Education and Certifications
- Bachelor’s degree in computer science, Engineering, or other STEM program
- 5+ years of applicable experience
Work Conditions
- Occasionally, extended hours split shifts may be required