Schedule: Thursday to Sunday, 9:00 AM – 6:00 PM PST (9 hrs)
Setup: Remote
Job Overview
We are seeking a highly organized and detail-oriented Vendor Operations Coordinator to support the management and performance of a large network of independent contractors and vendors. This role focuses on vendor performance monitoring, quality assurance, compliance, and operational support to ensure high service delivery and customer satisfaction.
The ideal candidate has experience managing contractors, vendors, service providers, or remote teams, and possesses strong communication, documentation, and problem-solving skills.
Key Responsibilities
- Monitor vendor performance, attendance, reliability, and compliance with company policies and SOPs
- Issue first-level notices and corrective actions for performance or policy violations
- Investigate customer-reported service issues and document verified quality failures
- Gather and review supporting information related to customer claims and vendor concerns
- Maintain accurate vendor records, performance documentation, and compliance logs
- Use internal vendor management systems to track performance metrics and activity
- Support vendor onboarding, activation, and ramp-up processes
- Collaborate with internal teams to improve vendor retention and operational efficiency
- Identify performance trends and recommend process improvements
- Ensure consistent application of policies and procedures
Qualifications
- Previous experience in Vendor Management, Contractor Management, Operations Coordination, Quality Assurance, or similar roles
- Strong documentation and investigative skills
- Experience using CRM systems, vendor management tools, or performance tracking platforms
- Excellent written and verbal communication skills
- Ability to handle performance discussions professionally and objectively
- Strong attention to detail and organizational skills
- Ability to work independently while following established SOPs
- Experience handling customer complaints, claims, or service issues is an advantage
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