Spectrum Business provides superior communication and entertainment products for residential and business customers. As a Sales Engineer I, you will collaborate with sales teams and clients to design innovative solutions for managed services, fiber internet, and unified communications, while ensuring client satisfaction throughout the installation process.
Responsibilities
- Collaborate with sales teams and clients to assess network environments and business requirements, shaping strategic, cost-effective solutions for data, voice and video needs
- Design and present network solutions for voice and data applications, preparing specifications, topologies and conceptual designs for review and costing
- Conduct site surveys and provide technical sales support, documentation and guidance throughout installation and integration to ensure client satisfaction
- Coordinate with Finance and internal teams on solution pricing and approvals, compiling cost elements and ensuring proposals meet both technical and business objectives
- Deliver technical training and support to sales and account personnel, maintaining expertise in Spectrum products, services and emerging industry trends
- Support the development and launch of new products and services, handle complex technical questions during installation and integration
- Ensure compliance with company policies and contribute to special projects as assigned
Skills
- Associate's degree or equivalent training, education and experience, preferably focused on Information Technology or Telecommunications Engineering Technology or equivalent work experience
- 1+ year of sales engineering and networking experience in the telecom or service provider industry
- Foundational ability to design and implement small to medium WAN solutions for up to 20 sites using SD-WAN, Ethernet and legacy network technologies
- Working knowledge of corporate data security systems including Firewalls, VPNs, DNS and routing, switching and security protocols such as BGP, ISIS, OSPF, RIP, CoS/QoS and emerging technologies
- Understanding of networking concepts including VPN, TCP/IP, IP VPN, MPLS, VPLS, DWDM, CWDM and converged multimedia applications
- Foundational experience in Unified Communications and voice signaling protocols such as SIP and VoIP for hosted and premises-based solutions
- Skilled in multitasking, collaborating with sales managers and executives to drive results and enhance customer experience
- Strong verbal and written communication, presentation and proposal design skills
- Proficient in MS Visio, Word, Excel and PowerPoint
- Valid Driver's License with satisfactory driving record and insurance coverage
- Bachelor's degree or technical equivalent in related field
- 3+ years of experience in Sales Engineering, Network Engineering, Value Added Reseller, network administration or other relevant telecom roles
- Certifications in data networking, WANs, voice communications or security from providers such as ISC, Cisco, Fortinet, Palo Alto or Juniper
- Ability to present service designs clearly, articulating benefits and outcomes
Company Overview
Our story starts with understanding that connectivity powers everything you do — and we make it stronger. It was founded in undefined, and is headquartered in Stamford, CT, US, with a workforce of 10001+ employees. Its website is https://www.spectrum.com/business.